Senior Service Designer / Information Arch. (Brussels)

Je functie: Context
Within the Distribution Channels
° You have strong commercial focus and the ability to prioritize tasks accordingly;
° You have good communication skills with a "can do" attitude toward problem solving.

Typical deliverables:
- User research & benchmarking
- Value proposition canvas
- Customer journeys
- List of user stories
- Screen / process flows
- Concept wireframes or prototypes

Start Date Asap
Duration 6 months with possible extension(s)

Location
Brussels
Je profiel: Required knowledge / Experience
Education
Master degree

Languages Requirement
French Preferred
Dutch Preferred
English Must - spoken and written is a must: deliverables are written in English, most of the meetings are conducted in English

Experience
5-10 years of experience / seniority in similar topics.

Technical Experience
Mandatory
° In depth understanding of web technologies, HTML5.
° Proficient in Word, Excel. Advanced in Power Point
° Direct experience in Service Design, Interface Design, Interaction Design, or Information Architecture roles
° Proven and broad experience in process design (including requirement gathering, wireframing, prototyping, visual design, development and user testing)
° Working experience with industry-standard user experience, graphic design and front-end development tools (e.g. Axure, Invision, Sketch, Photoshop Illustrator, HTML)
° Experience in delivering projects following Agile / Scrum principles

Preferable
° Preferred experience/ exposure to banking

Business Experience
Mandatory
° Relevant experience in similar activities,

Preferable
° Knowledge of Banking

Soft skills
° Team player
° Quick self-starter, pro-active attitude, Self-motivated
° Excellent written and verbal communication skills
° Strong presentation and group facilitation skills
° Good analytical and synthesis skills
° Passionate about making a social difference
° Ability to support and inspire others
° Strategic thinking skills
° Ability to question and challenge well
° Creative and ability to foster creativity
° Autonomy, commitment and perseverance
° Ability to work in a dynamic and multi-cultural environment
° Feel for important details and how they fit with the overall picture
° Ability to build working relationships in a complex environment
° Ability to manage stakeholders
° Emotionally intelligent, self-aware, and receptive for feedback
° Willingness to learn new things and teach others what you know
° Belief that all things can be better