Senior SCOM Engineer

Senior System Center Operations Manager New and exciting contract role in Prague, would be a perfect match for strong candidates with extensive IT and SCOM experience.

The Senior SCOM Engineer should have:
Person Specification High level of customer focus.
Proven achiever with a desire to progress.
Team player but must be able to work on own initiative.
Open mind to different approaches to service development and deployment.
Able to work under pressure and to deadline.
Industry-related certifications (MCITP, RHCE, VCP, etc.) a plus.
ITIL v3 Foundation certification preferred.
Excellent documentation, communication and interpersonal skills.
Experience with enterprise monitoring technologies, and principles and systems such as SNMP, Microsoft System Center Operations Manager and HP Systems Insight Manager.

Job Responsibilities

Essential Functions:
Ongoing maintenance & administration of System Center Operations Manager.
Adherence to policies, processes and procedures within your areas of responsibility.
Assistance with execution of projects related to areas of responsibility.
Document supporting policies, processes and procedures within your areas of responsibilities.
Provide support to our internal support staff and customers.
Continue proficiencies on emerging technologies through self-study and internal training.
Meet all internal certification standards for skill sets identified within your realm of responsibility. Available for after-hours critical escalations and project work as assigned.

Responsibilities also include:
Management and rollout of monitoring software updates.
Management and rollout of new and updated monitoring scripts.
Identify, research, and resolve technical problems associated to monitoring systems.
Respond to telephone calls, email and personnel requests for technical support associated to monitoring systems.
Document, track, and monitor the incident to ensure a timely resolution.
Manage the installation of new software releases, system upgrades, and patch installs that resolves monitoring related software problems.
Assists in the installation, maintenance, and general support of monitoring systems.
Usage of a structured Management Pack life cycle discipline Agent provisioning/de-provisioning. Develop and update RTO documentation for assigned OSS applications and systems.
Routinely review monitoring systems and services to ensure stability and security.
Assist in interpretation of diagnostic data obtained from monitoring solutions.
Troubleshooting of misconfigured or malfunctioning monitoring.
Troubleshooting of Operations Manager infrastructure issues.
Provide support to Implementation team for standard monitoring implementation.
Provide technical consultation to individual contributors and customers in areas of expertise.
Provide Capacity, Performance and Availability reports for assigned systems.
Define and recommend monitoring standards for fault-detection, availability, capacity and performance trending for assigned applications and services.
Develop and distribute trend reports detailing availability, performance & capacity metrics for assigned applications and services.
Engineer methods to optimize the availability, capacity, performance and cost of assigned applications and services.
Analyze, define, develop, test and implement monitoring standards for platforms and applications utilizing relevant Scripting languages.

Experience Required
5+ years of broad-based IT experience with technical knowledge of network, environmental, hardware, storage, operating systems and applications.
5+ years of customer-service experience (service-industry or non-technical field acceptable) preferred. Bachelors or Associates degree.
Excellent analytical and problem-solving abilities.
Ability to efficiently prioritize and organize competing work demands with little oversight.
Strong working knowledge of Internet networking technologies and principals including TCP/IP and DNS.
Proven ability to absorb, master and leverage emerging technologies.
Broad working knowledge of Microsoft platforms and technologies including IIS, SQL Server and Exchange.
Strong working knowledge of VBScript, SNMP, batch Scripting, PowerShell and Transact-SQL development.
Strong working knowledge of Windows server Operating System, clustering, SQL, VMI and IIS.
Strong working knowledge SCOM solution Accelerators, SCOM Connectors and the SCOM Connector Framework, and model based architecture in SCOM 2012.
Proven ability to work in both a team environment and independently.
Excellent oral, written and interpersonal communications skills.
Exceptional troubleshooting and problem solving abilities
Superior project planning and management skills.
Talent for creatively utilizing technology, people and processes to solve unique business problems in a cost-effective manner.
Strong time and attention management skills. Strong attention to detail.
Technical diagramming (Visio) and documentation capabilities

KEYWORDS
SCOM System Center Operations Manager