Senior SAP CRM NL/FR

Start date : 01/05/2016

Due date : 30/11/2016

Location : Brussels

For our client, a company active in the energy sector, we are looking for a Senior SAP CRM, to set up a blue print based upon the available business requirements, while organizing workshops, interviewing key users and business experts

Responsabilities:

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You will have to establish the blue print based upon the available business requirements, while organizing workshops, interviewing key users and business experts.
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You are going to performe detailed gap analyses as well as defining interfacing specs for non-SAP system.
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Build and customizing have to be performed covering the described functional needs in SAP CRM.

Technical and functional knowledge in the following SAP CRM domains are absolutely necessary:

- Account and contact management
- Installed base management
- Case Management
- CRM Service Processing
- Complaint Processing
- Contract management
- Integrated Scenarios
- Service analytics
- Middleware

We also expect candidates to have:

- SAP CRM customizing skills
- A profound knowledge of CRM business processes
- Basic SAP-PI knowledge
- Good technical documentation skills
- Good communication skills

If you are interested in this opportunity, please send me your updated CV in English and in a Word format:

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