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Senior Project Manager with Contact Centre/Multi Channel Expertise (ph
Eingestellt von iET SA
Gesuchte Skills: Support, Client
Projektbeschreibung
For a longer term project at our banking client in Zurich we are looking for a
SENIOR PROJECT MANAGER WITH CONTACT CENTRE/MULTI CHANNEL EXPERTISE (PHONE, TEXT, CHATS) (3209)
Customer Service 2.0 is a Retail Clients Switzerland Program consisting of 25 projects. A big part of the projects is located within the Multi Channel Contact Centre and IT area (multi channel communication is a mix of the following: customer phone centre, text messaging, chats, emails, outbound calls, inbound calls etc). The objective of this program is to open different Contact Channels and to tie them to a new Multimedia Contact Centre Platform. A further focus within the program is Self Service solutions and efficiency gains at work. This role offers a 80 % to 100% workload.
YOUR QUALIFICATIONS:
- PROJECT MANAGEMENT EXPERIENCE IN CONTACT CENTRE/MULTI CHANNEL ENVIRONMENTS
- EXPERIENCE IN IMPLEMENTING COMPLEX IT PROJECTS
- EXPERIENCE IN CHANGE MANAGEMENT
- Distinctive conceptual abilities/well versed in writing presentations (Powerpoint)
- Very good MS Project skills
- Teamplayer with pronounced communication skills
- Quick-wittedness and connect thinking
- Fluent in English, German would be a plus
MAIN TASKS:
- Build up and lead of the Program Offices
- Management of Project plans, timelines, reporting and Budget plans
- Project lead Change Management and Communication
- Support and part lead of Business Project Streams Customer Service
Do you feel you bring the required experience in Contact Centre/Multi Channel projects? Then we look forward to receiving your CV in MS-Word format.
SENIOR PROJECT MANAGER WITH CONTACT CENTRE/MULTI CHANNEL EXPERTISE (PHONE, TEXT, CHATS) (3209)
Customer Service 2.0 is a Retail Clients Switzerland Program consisting of 25 projects. A big part of the projects is located within the Multi Channel Contact Centre and IT area (multi channel communication is a mix of the following: customer phone centre, text messaging, chats, emails, outbound calls, inbound calls etc). The objective of this program is to open different Contact Channels and to tie them to a new Multimedia Contact Centre Platform. A further focus within the program is Self Service solutions and efficiency gains at work. This role offers a 80 % to 100% workload.
YOUR QUALIFICATIONS:
- PROJECT MANAGEMENT EXPERIENCE IN CONTACT CENTRE/MULTI CHANNEL ENVIRONMENTS
- EXPERIENCE IN IMPLEMENTING COMPLEX IT PROJECTS
- EXPERIENCE IN CHANGE MANAGEMENT
- Distinctive conceptual abilities/well versed in writing presentations (Powerpoint)
- Very good MS Project skills
- Teamplayer with pronounced communication skills
- Quick-wittedness and connect thinking
- Fluent in English, German would be a plus
MAIN TASKS:
- Build up and lead of the Program Offices
- Management of Project plans, timelines, reporting and Budget plans
- Project lead Change Management and Communication
- Support and part lead of Business Project Streams Customer Service
Do you feel you bring the required experience in Contact Centre/Multi Channel projects? Then we look forward to receiving your CV in MS-Word format.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges