Senior Product Delivery Manager - Payments - Cards - Retail Banking

JOB DESCRIPTION:

Responsible for the delivery of key strategic initiatives within the Global Commercial Payments Change team 

JOB PURPOSE:

Responsible for delivery of change associated with products and services, including:

- Management and Implementation of small and medium changes to new products and services aligned to the product development roadmaps
- Assisting in the implementation of major changes to products and services
- Assisting in projects to deliver new capabilities 
- Work with business-side clients to produce clear sets of  requirements which enable the business to realise their required benefits
- Oversee the delivery of pragmatic business and operational design solutions which maximise benefits while achieving the desired business outcomes
- Assess and design new business change processes, systems, products and services on a change project
- Resolving product and service failures by identifying root causes and putting resolutions in place
- Managing effectiveness metrics of projects and services
- Endorsing system parameter changes where they impact customers, products and services
- Supporting the implementation of continuous improvement approaches, including Lean
- Measuring efficiency and cost savings through continuous improvement methods
- Supporting the planning of the Change portfolio
- Contributing to platform programme in terms of subject matter expertise and supporting business preparations
- To ensure that internal controls are in place to safeguard the customer experience
- Ensuring delivery is done to time, cost and quality
- Ensuring that products and services comply with internal and external regulatory requirements

KNOWLEDGE AND EXPERTISE:

- Business Project Manager
- Good knowledge of the payment card business
- Experienced in implementing new products and services
- Familiar with Value Based Management (VBM) principles

Please note that, due to the high level of applications we receive, we are not able to provide individual responses. If you have not heard from us within 2 working days, please assume that you have not been successful on this occasion.

Campion Willcocks is an equal opportunities employer. Services advertised by Campion Willcocks are those of an employment business.