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Senior Process Excellence Specialist
Eingestellt von Enclipse Corp.
Gesuchte Skills: Engineering, Support
Projektbeschreibung
Pleasanton, CA 94588
Position type: w2
Contact duration: 6months + (strong possibility of extension)
Pay Rate: $81 per hour
Must have past IT background with configuration management experience with an operations perspective.
The position is responsible for supporting the delivery of multiple process standardization and improvement initiatives, initially focusing on designing and implementing a Configuration Management System/Solution. In this role you will work closely with the Departments to implement and drive process foundations and continuous service improvement across the IT Service processes.
The Process Excellence Specialist must be a people oriented self starter who will be an individual contributor and coach/mentor process engineers, process professionals and other IT operations staff. The individual will be accountable for building and maintaining strong working relationships and using process excellence methodology and tools to streamline IT business and operational processes.
Responsibilities
Partnering with multiple teams to drive and complete all Configuration Management process related deliverables
Provide subject matter expertise based on prior experience to ensure the successful implementation of a Configuration Management process/system
Active involvement in selecting a Configuration Management solution that will work most effectively within the environment
Provide process leadership and influence direction to SME teams and other IT professionals supporting the delivery of process standardization and improvement for IT
Apply consistent methods for selection and evaluation of process initiatives
Coordinate with other Process teams to identify cross-program dependencies and leverage resources appropriately
Lead process improvement/standardization efforts in an IT field as identified by IT and business leadership
Identify defects and eliminate waste, standardize and improve processes
Effectively manage process design and improvement projects
Enhance individual and team performance by creating a climate of consistent and continuous learning (promote new ideas, conduct knowledge sharing)
Mentor and coach other team members.
Participate in the development and ongoing maintenance of the Process Strategy
Continuously improve process engineering toolset.
Support a team atmosphere which is collaborative, stimulating, challenging and fun
Basic Qualifications:
General Experience
Experience developing processes and implementing a Configuration Management System within a large, complicated environment (similar to )
Configuration Management Operations experience
15 years of experience in IT Process Excellence Roles
Working knowledge of IT operations and other processes, in addition to Configuration Management, especially Identity and Access Management, Asset Management, SDLC, Incident Management, and/or Problem Management
ITIL implementation and/or ITIL process improvement hands-on experiences
ITIL V3 foundation level certified
Six Sigma Green Belt certification or demonstrated equivalent work experience
BA/BS in related field or equivalent work experience
Other Preferred Requirements:
ITIL V3 certified ( Managing Across the Lifecycle or ITIL Expert level)
Six Sigma Black Belt or Master Black Belt/Lean certification and experience with proven results/successful projects
Implementation or audit experience in COBIT/CMMI
Experience using organizational change management, transformation, facilitative leadership, and project management methodologies
Demonstrated ability to collaborate, communicate, influence and work effectively with a broad cross section of functional areas
Experience with diverse teams and projects or programs in the implementation of large-scale, complex IT process initiatives that achieved financial benefits
Professional services/consulting experience (defining engagement scope, negotiating commitments, estimating costs and creating statements of work and service level agreements) a definite plus
Strong customer focus, integrity and relationship building skills, consensus building skills, success in influencing and ability to delivery measurable results
Strong customer focus with a demonstrated ability to work seamlessly with business sponsors and technologists
Prior experience driving transformational change within and across teams
Strong analytical and problem-solving skills
Preferred Qualifications:
MBA or MA in Information Systems Management is a definite plus
Health Care industry experience preferred ( experience a plus)
Projektdetails
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Einsatzort:
Pleasanton, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Ingenieurwesen/Technik, Sonstiges