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Senior Process Excellence Specialist

Eingestellt von Enclipse Corp.

Gesuchte Skills: Engineering, Support

Projektbeschreibung

36368-SENIOR PROCESS EXCELLENCE SPECIALIST 
Pleasanton, CA 94588
Position type: w2
Contact duration: 6months + (strong possibility of extension)
Pay Rate: $81 per hour

Must have past IT background with configuration management experience with an operations perspective. 

The position is responsible for supporting the delivery of multiple process standardization and improvement initiatives, initially focusing on designing and implementing a Configuration Management System/Solution. In this role you will work closely with the Departments to implement and drive process foundations and continuous service improvement across the IT Service processes. 
The Process Excellence Specialist must be a people oriented self starter who will be an individual contributor and coach/mentor process engineers, process professionals and other IT operations staff. The individual will be accountable for building and maintaining strong working relationships and using process excellence methodology and tools to streamline IT business and operational processes. 

Responsibilities 
Partnering with multiple teams to drive and complete all Configuration Management process related deliverables 
Provide subject matter expertise based on prior experience to ensure the successful implementation of a Configuration Management process/system 
Active involvement in selecting a Configuration Management solution that will work most effectively within the  environment 
Provide process leadership and influence direction to SME teams and other IT professionals supporting the delivery of process standardization and improvement for IT 
Apply consistent methods for selection and evaluation of process initiatives 
Coordinate with other Process teams to identify cross-program dependencies and leverage resources appropriately 
Lead process improvement/standardization efforts in an IT field as identified by IT and business leadership 
Identify defects and eliminate waste, standardize and improve processes 
Effectively manage process design and improvement projects 
Enhance individual and team performance by creating a climate of consistent and continuous learning (promote new ideas, conduct knowledge sharing) 
Mentor and coach other team members. 
Participate in the development and ongoing maintenance of the Process Strategy 
Continuously improve process engineering toolset. 
Support a team atmosphere which is collaborative, stimulating, challenging and fun 

Basic Qualifications: 
General Experience 
Experience developing processes and implementing a Configuration Management System within a large, complicated environment (similar to  ) 
Configuration Management Operations experience 
15 years of experience in IT Process Excellence Roles 
Working knowledge of IT operations and other processes, in addition to Configuration Management, especially Identity and Access Management, Asset Management, SDLC, Incident Management, and/or Problem Management 
ITIL implementation and/or ITIL process improvement hands-on experiences 
ITIL V3 foundation level certified 
Six Sigma Green Belt certification or demonstrated equivalent work experience 
BA/BS in related field or equivalent work experience 

Other Preferred Requirements: 
ITIL V3 certified ( Managing Across the Lifecycle or ITIL Expert level) 
Six Sigma Black Belt or Master Black Belt/Lean certification and experience with proven results/successful projects 
Implementation or audit experience in COBIT/CMMI 
Experience using organizational change management, transformation, facilitative leadership, and project management methodologies 
Demonstrated ability to collaborate, communicate, influence and work effectively with a broad cross section of functional areas 
Experience with diverse teams and projects or programs in the implementation of large-scale, complex IT process initiatives that achieved financial benefits 
Professional services/consulting experience (defining engagement scope, negotiating commitments, estimating costs and creating statements of work and service level agreements) a definite plus 
Strong customer focus, integrity and relationship building skills, consensus building skills, success in influencing and ability to delivery measurable results 
Strong customer focus with a demonstrated ability to work seamlessly with business sponsors and technologists 
Prior experience driving transformational change within and across teams 
Strong analytical and problem-solving skills 

Preferred Qualifications: 
MBA or MA in Information Systems Management is a definite plus 
Health Care industry experience preferred (  experience a plus) 

Projektdetails

  • Einsatzort:

    Pleasanton, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Enclipse Corp.