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Senior Problem Manager
Eingestellt von Candle (Canberra)
Projektbeschreibung
DUTIES
- As Senior Problem Manager manage the activities required to diagnose the root cause of Incident Management and to determine the resolution to those problems
- Ensure problem resolution is implemented through the appropriate control procedures
- Implement process improvements within the incident and problem management teams
- Maintain information about problems and the appropriate workarounds and resolutions to reduce the number and impact of Incident Management over time
- Interface closely with the Knowledge Manager to ensure lessons learned are incorporated into the continuous improvement of the IT division
SKILLS
- Previous Change/Incident/Problem Management experience
- ITIL qualifications and experience
- General Attributes:
- Proven communication skills with multiple levels of an organisation
- Strong influencing and relationship management skills
- Excellent ability to manage multiple high priority efforts/competing priorities and flexibility to adjust to changing requirements, schedules and priorities
- Self-driven and resourceful to achieve goals independently as well as working in groups
Due to this position being within a government organisation, your application will only be considered if you are an AUSTRALIAN CITIZEN WITH A CURRENT (MINIMUM) NV2 CLEARANCE.
When enquiring about this role, please quote reference #19948.
Projektdetails
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Einsatzort:
Canberra, Australien
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Projektbeginn:
asap
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Projektdauer:
12 months
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Sonstiges