Senior Policy Specialist - Banking - Remediation

SENIOR POLICY SPECIALIST - BANKING - REMEDIATION

Based in Manchester (city centre) a Senior Policy Analyst is required on a contract basis who has experience of writing policies in the banking or financial services sector.

Working on a major redress & remediation programme you would be required to provide expert input into the development and successful application of customer experience and remediationconstructively resolving challenges to reach a collectively acceptable and explicitly agreed position.
- Own each policy end-to-end gaining relevant SME input and agreement.
- Ensure and successfully operate within, a formal governance environment, achieving balance between control and the achievement of time critical business, project and operational objectives in a time-sensitive environment.

Essential skills:

- Expert level knowledge and experience of working with at least some if not all of the following: CCA Consumer Credit Act and associated regulation, MCOB, BCOB, DISPTCF and FCA principles.
- Recent experience in the development and application of policy within a UK regulated financial services environment including customer redress and remediation and the Financial Ombudsman Service & complaint handling.
- Strong written and verbal communication skills.
- Effective at running workshops and delivering presentations.
- Experience of working in a fast moving environment requiring decisions to be made under pressure.
- Strong stakeholder management, negotiating and influencing skills.
- Experience of running effective governance of policy decisions and their compliant implementation across customer contact operations and project environments.
- Effective time management skills, including the ability to successfully prioritise workloads, and manage multiple competing priorities and respond to tight deadlines.

Recruitment Zone acting as an employment business in regard to this advert.