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Senior Payroll Administrator

Eingestellt von Northgate IS

Gesuchte Skills: Support

Projektbeschreibung

SENIOR PAYROLL ADMINISTRATOR - FIXED TERM CONTRACT 9 MONTHS

RUBERY, BIRMINGHAM

Role Summary
To provide an effective and efficient payroll service to customers, ensuring the accurate and timely payment of their employees' salaries.
Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty.
There may be additional activities to perform from time to time in order to maximise the contribution to Northgate's goals and objectives.
To perform all duties in accordance with the company Health & Safety and Quality policy procedures.
So who are we and why would you want to come and work for NGA?
Well, our purpose is simple... We help our customers become better employers.
Our mission is to be the world's number one provider of global HR solutions and the trusted partner of HR decision makers, supporting key HR areas such as workforce admin, payroll, benefits, recruitment and learning and talent management.

We stand by a HR leader's side to help address the three main challenges they face:

1. Lower the cost of HR service delivery
2. Improve the quality of HR processes
3. Enable business agility

We offer innovative, holistic HR business solutions through HR Technology, HR Outsourcing, and HR Consulting. We are an HR services business enabled by technology, processes, and domain expertise
Main Responsibilities:

Administer and Implement Payroll

Ensures data is received in the right format and in time to complete payrolls to agreed deadlines
Prioritises and actions daily tasks to be accomplished to meet SLA.
Completes and owns payroll processing cycle for allocated customers
Calculates, prepares and transmits manual payments and third party disbursements.
Runs sample payrolls to ensure quality and resolve errors or deviations.
Liaises with other areas of the business to meet and enhance payroll delivery.
Provides statistics for chargeable work to enable effective invoicing.
Controls the reconciliation processes for own customer's third party accounts to ensure completion in line with SLA requirements and statutory legislation.
Identifies and acts on issues which would impact delivery of SLA.
Reviews and updates where necessary customer procedures and processes, and Northgate documentation.

Provide Customer Service

Receives and records customer enquiries and provides basic information in response to customer requests. Escalates to Line Manager where appropriate.
Responds to requests and queries from statutory bodies in such a way as to maintain effective working relationships
Develops and maintains a good working knowledge of Northgate products and services.
Develops and maintains effective relationships with internal/external customers and suppliers.
Considers and escalates any new ideas which add value to the customer.

Provide Technical Support

Checks system accuracy by performing manual calculations to agree system output
Recommends and agrees ways in which systems and procedures can be improved to enhance business performance
Actions systems updates to ensure implementation

Customer Liaison

Actions any changes to customer specific Terms and Conditions to ensure accurate payments are made.
Records customer issues and complaints to instigate corrective action.
Reviews regular payrolls currently in production to ensure Best Practice processes are adhered to.
Provides information as requested by customers in terms of their contracts.
Liaises with customer regarding disruptions to service levels and implement corrective action.
Understands the customer SLA.
Attends customer meeting's and Service Reviews as and when required

Knowledge and Experience

Essential
Basic numeracy skills
Experience of customer handling skills (by telephone, face to face and written contact)
Sound Payroll knowledge and experience

Desirable
IPPM Foundation/Practitioner (or working towards this qualification)
Experience in an Outsourcing environment
Essential
PC literacy - Word and Excel (basic level) and Outlook
Knowledge of payroll systems

Desirable
ResourceLink experience
Customer and business focus
High attention to detail
Ability to work under pressure and meet challenging deadlines
Takes personal responsibility for delivering results
Team Player

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

  • Skills:

    support

Northgate IS