Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.
Vakante Jobangebote finden Sie unter Projekte.
Senior Operations Support Analyst
Eingestellt von CPL Solutions
Gesuchte Skills: Support, Sql
Projektbeschreibung
New opportunity in Microsoft Sandyford for a Senior Operations Support Analyst.
JOB DESCRIPTION:
- Acts as the final point of escalation and resolution for technical support.
- Responsibilities is to provide advanced technical support to developers, testers, PMs and end users for complex products, including highly escalated issues, provide support via telephone, written correspondence, and electronic media.
- Adhering to services support SLAs and processes.
- Dedicated weekend support for business critical applications. Will need to work 5 days a week which includes Saturday and Sunday + 3 week days.Will need to do bank Holidays coverage.
- Core work hours 9 am to 5:30 pm GMT.
TECHNICAL QUALIFICATIONS:
The ideal candidate will have 4+ years in various Microsoft technologies:
- Windows Server (WS 2008 preferred)
- SQL Server
- Active Directory
- Windows NLB cluster management + Windows Cluster Management
- Networking
Solid understanding of standard computer science concepts required.
Must have the Associate's degree in a technical field preferred, or an equivalent combination of education and experience required
OTHER SKILLS:
- An Ability to quickly ramp up supporting services (applications) not seen before based on underlining core technologies like SQL, Win2008, IIS etc.
- Exceptional customer service, communication, problem solving, and technical writing skills are required.
- Experience in following technologies will be a big plus:
- SQL Scripting
- SQL Reporting
- Business Intelligence reporting
- Command-line-Scripting,
- Power Shell
- C#
- SAN technologies.
PERSONAL:
- Strong communication and interpersonal skills.
- Sufficient technical depth to communicate with development and other internal organizations at a peer level.
- Strong team player attributes and ability to work independently or as part of a team.
- Customer awareness.
- Good planning and organizational skills.
- Demonstrated ability to take initiative.
- Flexible (Key)and motivated
- Dependable, Responsible and Agile
JOB DESCRIPTION:
- Acts as the final point of escalation and resolution for technical support.
- Responsibilities is to provide advanced technical support to developers, testers, PMs and end users for complex products, including highly escalated issues, provide support via telephone, written correspondence, and electronic media.
- Adhering to services support SLAs and processes.
- Dedicated weekend support for business critical applications. Will need to work 5 days a week which includes Saturday and Sunday + 3 week days.Will need to do bank Holidays coverage.
- Core work hours 9 am to 5:30 pm GMT.
TECHNICAL QUALIFICATIONS:
The ideal candidate will have 4+ years in various Microsoft technologies:
- Windows Server (WS 2008 preferred)
- SQL Server
- Active Directory
- Windows NLB cluster management + Windows Cluster Management
- Networking
Solid understanding of standard computer science concepts required.
Must have the Associate's degree in a technical field preferred, or an equivalent combination of education and experience required
OTHER SKILLS:
- An Ability to quickly ramp up supporting services (applications) not seen before based on underlining core technologies like SQL, Win2008, IIS etc.
- Exceptional customer service, communication, problem solving, and technical writing skills are required.
- Experience in following technologies will be a big plus:
- SQL Scripting
- SQL Reporting
- Business Intelligence reporting
- Command-line-Scripting,
- Power Shell
- C#
- SAN technologies.
PERSONAL:
- Strong communication and interpersonal skills.
- Sufficient technical depth to communicate with development and other internal organizations at a peer level.
- Strong team player attributes and ability to work independently or as part of a team.
- Customer awareness.
- Good planning and organizational skills.
- Demonstrated ability to take initiative.
- Flexible (Key)and motivated
- Dependable, Responsible and Agile
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
IT Entwicklung, Sonstiges