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Senior Operations Manager-Banking/PPI- Flexi-Time

Eingestellt von Barclays

Gesuchte Skills: Support

Projektbeschreibung

Senior Operations Manager - Banking and PPI

As an Senior Operations Manager - Banking and PPI, you will form an integral part of leading a world-class complaints organisation. As the subject matter expert for our operation you will gain visibility with senior stakeholders, as well as championing the complaints agenda and representing businesses requirements across the programme. Ensuring your colleagues are at the centre of all decisions made, you will also lead 170 Complaints Specialists, with the scope to develop and drive the strategic direction for the development and prioritising of objectives.

About us:
Our Complaints team delivers a seamless customer experience and aims to achieve the best possible outcomes. They pride themselves on a right first time approach to resolving queries and complaints. They're always looking for innovative solutions that challenge the status quo as well as improve our processes.

As an Senior Operations Manager - Banking and PPI, your main responsibilities will involve:

* Identifying continuous operational improvements across the complaints agenda

* Championing the complaints agenda and represent the businesses' requirements across the programme

* Ensuring the colleague is at the centre of all decisions made

* Developing and driving a compelling operational performance and improvement agenda

* Checking that all elements of the business are reviewed and investigated with the appropriate development of action plans to address all issues

* Driving best practice standards and processes across the cluster

As an Senior Operations Manager - Banking and PPI, your skills and qualifications will include:
* Financial Conduct experience (desired)

* Excellent relationship management skills

* Robust negotiation and influencing abilities

* A strong commitment to your team

The Benefits:
Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary, flexible hours and all the tools, technology and support you need to succeed. That's not all. We'll also offer you private healthcare, childcare savings, and employer discounts. All this, plus a unique company spirit that encourages people to achieve their best.

Our Values:
All we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Diversity:
We will consider applications from job share applicants. At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.

 

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

  • Skills:

    support

Barclays