Senior Messaging Business Analyst Job

SR. MESSAGING BUSINESS ANALYST NEEDED FOR A LONG-TERM CONTRACT OPPORTUNITY WITH YOH'S CLIENT LOCATED IN CHARLOTTE, NC.

Please note that this position does not allow for working remotely, as such the incumbent must be able to work onsite in client's Charlotte, NC location.

TOP SKILLS YOU SHOULD POSSESS:

- Five (5+) years of BA experience
- Use case, process flows, BRDs
- Omnichannel platforms- outbound voice, email, and text

WHAT YOU'LL BE DOING:

- Duke Energy is rapidly expanding capabilities to proactively communicate to customers through omnichannel platforms: outbound voice, email, and texts. The shift from reactive to proactive communications is a utility industry best practice which increases overall customer satisfaction.
- The Senior Business Analyst who accepts this position will be at the forefront of designing Duke Energy's proactive communication solution.
- This particular project will be expanding upon Duke Energy's initial proactive message release to enhance:
- Mobile and desktop web user interfaces
- Email alerts
- Billing and disconnect messages via voice, email and texts
-.*This project is based around email, voice and text communications to customers. Looking for someone to help drive out the processes and make sure there are no gaps in analysis.

WHAT YOU NEED TO BRING TO THE TABLE:

- Education: Bachelors Degree or a combination of education plus equivalent work experience
- Five (5+) years of business analysis experience supporting the complete software development life cycle (SDLC)
- Experience documenting use cases, process flows, requirements and designs
- Experience with customer service processes and particularly email/text/voice notifications
- Strong meeting facilitation skills

BONUS POINTS! OTHERWISE KNOWN AS PREFERRED QUALIFICATIONS:

- Electric utility experience
- Experience supporting digital channel development
- Experience as a senior consultant in a major consulting firm
- MBA or engineering undergraduate degree
- Experience using Quality Center for testing

WHAT ARE YOU WAITING FOR? APPLY NOW!

RECRUITER: Rob Snyder

EMAIL: (see below)

Yoh, a DayJ2W: INFOTECH

TAX TERM: CON_W2J2WBRCHAR

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Branch: IT & Telecom