Senior Management Consultant (Brussels)

Je functie: Context
The External Communications team is facing multiple challenges :
- Think digital first
- Develop strong collaboration with the Social Media team which has joined us recently
- Pressure on timings while the amount of deliverbales is growing
- Continuous adaptations to the ever changing digital environment (new skills, new actors…)
- Act as a competence center for all business lines
- Get inspired and inspire other departments
- Always be one step ahead
- Change its mindset towards a digital / conversational brand with an always-on ambition

Objectives are :
- Optimize processes
- Review existing skills and define future needs
- Adapt our structure and develop people commitment
- Define governance models
- Structure and ensure follow-up of strategic communication projects

Function Description
Responsibilities :
- Support change management, performance improvements and implementation of strategic projects of the External Communications team (Sponsoring & Events, Social Media, Branding, Advertising & Media activities) :
- Review the operating model of media campaigns delivery : process mapping, review of the interactions between teams, structure operational support documents (of the teams and of our agencies), structure campaigns performance evaluation, develop commitment of people
- Set up a more efficient digital-centric eco-system : operational design for an improved efficiency in campaigns delivery, process re-engineering and process performance improvement
- Review the operating model of the Social Media team : set up a new operating model with business lines (from a centralized organisation to a competence center), define the governance model, design performance KPIs & reporting, evaluation & follow-up to be defined with all stakeholders for alignment and common understanding, review existing skills and evaluate future needs, define & design the activity portfolio
- Change management : provide context to onboard teams, deliver presentations & storytelling to stakeholders, from a top-down brand to a conversation brand (change management), strong support of management team
- Structure and ensure follow-up of strategic communication projects with teams and external partners (agencies, Social Media partners, sponsorship partners…)
- Define and pilot team efficiency : set-up KPIs, performance dashboards and reportings, review overall
- Design and structure the overall mission and structure of the team (governance, team reportings, profiles mapping, key job descriptions…)

Typical deliverables :
- Structure analysis, design mapping & processes, formulate recommendations
- Provide project management documents helping decision-making
- Structure the management and execution of work projects
- Provide management consultancy
- Very high quality documents, with high attention for designs and simplification / visualisation

Start Date ASAP
Duration 8 months

Location
Brussels
Je profiel: Required knowledge / Experience

Languages Requirement
French Fluent
Dutch Good
English Fluent

Experience
° 8 - 10 years in consultancy positions
° consultancy missions in complex organizations
° experience as a strong contributor to a transformation project or organization evolution

Technical Experience
Mandatory
- Strategic analysis
- Operational & process analysis
- Skills mapping
- Process optimization
- Project Management
- Change management
- Deep knowledge of digital communications
- Deep knowledge of brand marketing & communication strategies
- Bank & insurance background highly appreciated

Soft skills
- Team player
- Quick self-starter, pro-active attitude
- Good communication: proven ability to work transversally with different teams & external partners
- Good analytical and synthesis skills
- Autonomy, commitment & perseverance
- Ability to work in a complex environment
- Project Management skills
- Hands-on, can-do, will-do attitude, solid personality
- Capacity to navigate end-to-end through a company
- Ability to lead strategic projects with high exposure