Senior Luggage Porter

The Doyle Collection

At The Doyle Collection we are leaders in developing and setting standards of excellence in the luxury sector of the hotel industry, one of the world's most dynamic and successful industries. A select group of urban havens in five major cities throughout Ireland, the UK and the USA, The Doyle Collection employs over one thousand of the most skilled, professional and dedicated people that the industry has to offer. Our hotels inhabit the most fashionable quarters of the most sought-after cities, and each one is a unique reflection of its setting. We understand that every Guest is unique and our team strives to create individual moments of warmth and acknowledgement for our business and leisure travellers. Each member of The Doyle Collection team is an ambassador of our brand values: Generosity, Personal and Belonging.

The Marylebone Hotel

now has an excellent opportunity available for a

Senior Luggage Porter

to join our Front of House Concierge team.

Purpose:
To provide the guest with an efficient and courteous welcome and departure service to the Hotel, while ensuring the department operates in an organised manner.

Key Responsibilities:

* To ensure that guests are warmly welcomed to the hotel and that their business is dealt with in an efficient, professional and courteous manner throughout their visit.
* Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
* To set-up, maintain and service all banquet and meeting room facilities throughout the hotel.
* To ensure safe storage and collect ticketing of guest coats and personal items.
* To provide information on theatre, tours, car hire, flights, etc. and make reservations as requested by guests.
* Deliver phone messages, mail, packages, etc. to hotel guests and function/meeting rooms.
* To park guest cars, as required.
* To train and mentor all Luggage Porters to ensure standards are acheived.

The ideal candidate for this position:

* Must be courteous and focused on providing a consistently high standard of customer service
* Must be standards driven and detail-orientated
* Must have the ability to multi-task in fast-paced environment
* Must be flexible with regards to hours
* Must have a good command of the English Language
* Must have excellent self-presentation
* Should be in possession of full, clean driving licence

Benefits package:
Competitive salary
Meals on Duty
Provision and laundry of uniform
Discounted Health Insurance
Employee Discounts
Educational Support
Employee Recognition Awards

The Doyle Collection is an equal opportunities employer.

We do not require the assistance of recruitment agencies at this time.