Senior IT Systems Analyst - Hybris Ecommerce

SR. IT SYSTEMS ANALYST SEATTLE, WA CONTRACT OPPORTUNITY

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The Sr. System Analyst contributes to our clients success by providing business expertise in identifying and designing improvements on application(s) or database system(s) for a specific business unit or department. Provides user support and troubleshooting, input on business requirements, system and process enhancement support and documentation, system maintenance, and partner training.

SUMMARY OF KEY RESPONSIBILITIES

- Acts as contact for all users on system issues or problems. Troubleshoots, identifies and tracks software and hardware issues to ensure resolution and keep systems operational. Develops recommendations and coordinates issue resolution with Information Technology (IT) and outside service providers based on business unit priorities. Documents and communicates problem resolution.
- Analyzes current processes, tools, system or database and makes recommendations for development, improvement or simplification. Acts as a subject matter expert in cross-functional teams to provide recommendations on new initiatives or projects. Assesses benefits to be derived from systems improvements and quantifies impact to business unit.
- Collaborates with business group management to develop appropriate training materials to support the needs of the functional area. Provides on-going end user systems training to ensure continued and correct use of application and to roll out new tools and procedures.
- Gathers and documents business requirements. Designs and develops new and improved processes, tools and system enhancements to support business unit requirements. Participates in test plan development. Conducts or coordinates with IT developers to test system fixes, new releases and enhancements, changes and implementations, in order to ensure functionality and user acceptance.
- Maintains the integrity and the functionality of business unit systems by performing system and database maintenance. Monitors system performance; analyzes problems and recommends solutions. Monitors usage, practices, trends to identify potential problems.
- Maintains systems configurations, documentation and procedures, such as user setups and interface administration for departmental computing or non-enterprise systems. Researches, design and schedules standardized reports or create ad hoc reports or data queries to support the business unit. Maintains standardized reports currently in production. Maintains a log of completed and ongoing system changes.
- Works with IT partners, functional and business systems analysts, customers and vendors on moderately complex projects to coordinate system enhancements. Tracks project progress and provides updates to impacted parties. Communicates new system functionality to department and assists users in understanding implications.

SUMMARY OF EXPERIENCE

- Hybris eCommerce highly preferred
- End-user support and training
- Experience with the Hybris eCommerce business system
- Functional experience in application design, analysis, requirements gathering
- Systems design, testing and implementation
- Task management and independent delivery
- Application Testing

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

- Requires strong problem solving and analytic skills to gather business requirements, translate into systems solutions, and develop documents for complex configuration
- Must be extremely detail oriented, very thorough with technical and end user documentation, and possess excellent communication skills
- Ability to balance multiple priorities and meet deadlines across multiple work streams
- Ability to work independently after initial direction is given
- Working knowledge of business processes, system development and process improvement
- Ability to remove roadblocks by working with business and technical team members to reach consensus, while keeping the project on schedule and within scope
- Ability to exercise discretion in selecting among alternate courses of action and recommend changes in approach, concepts and the design of solutions as a team member
- Experience in system and user support
- Demonstrated expertise across the CRM platform and understanding of business implementation best practices

.*CompuCom supports Employment Equity and Diversity* Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.