Senior Incident Solution Manager Head-End Systems (m/w)

Senior Incident Solution Manager Head-End Systems (m/w)

For our client, a multinational digital broadcasting company in Munich, we are currently looking for a Senior Incident Manager, for a permanent employement .

Starting ASAP

Tasks

* Creating a technical solution oriented framework for 2nd level Incident Solution Management for the Head-End system chains used by the company for delivering their broadcast- and broadband products to customers

* Creating and maintaining technical documentations, plans, procedures and processes required for incident solution

* Playing an active role in 2nd level incident management in being not only the expert but also coordinating with experts of all other impacted teams

* Being part of the Service Delivery functions with focus on encryption, authentication and authorization services, VoD- and metadata systems as well as actively supporting relevant projects

Skills

* Bachelor/Master Degree in computer science or similar educational background with focus in some of the areas System Design, System Architecture, application development and/or database systems

* At least 5 years of professional experience in development, operation, monitoring and/or quality assurance of IT-based systems respectively experience in system software development. Experience in broadcast and/or OTT systems would be ideal

* Very good analytical skills and high capabilities to create technical documents, presentations and trainings

* Knowledge and practical experience in the areas incident management and/or incident solutions

* Good English Skills, German is a nice to have

If you are interested in this vacancy, we would be pleased to receive your updated CV, availability and your expected salary with everything included.

Reference number: 338386
Please feel free to contact me if you have any questions.