Senior Incident Manager-ITIL-SC/DV Security Cleared-South East

Senior Incident ManagerSC/DV Security Cleared. HP Service Desk OVSD required by our government, public sector client based in Milton Keynes, Buckinghamshire, Home Counties, South East.Commutable from East Midlands

Due to the urgency of the assignment, SC or DV (Developed Vetting) Security clearance required

You will be accountable for the delivery of Incident and Major Incident management

Essential skills

Strong Incident Management practitioner experience

Minimum ITIL V3 Foundation

Excellent problem solving and analytical skills

Knowledge and use of helpdesk management software

Strong communication skills, both written and verbal

A commitment to service management best practice as defined by ITIL (BS15000)

Effective Management of running Major Incidents

Management or 3rd Parties

Ability to work effectively under pressure

Track record of improving customer satisfaction

Flexible approach to working, especially during busy periods

Ability to effectively lead a team

Experience in process maturing

Experience of managing a team

Desirable

ITIL Specialist Service Desk Incident Management

An understanding of Service Level Agreements and their application

Other Certification in Service Management best practice as defined by ITIL (BS15000) or experience of working in such an environment

Able to put together management and technical reports with plans, costs and risks

Overall knowledge of Windows operating systems and associated applications

Communication skills and an excellent team player.

Deadline 18th August 10am

Please apply on line

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