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Senior Helpdesk Agent (100%) (m/f)
Eingestellt von Hays aus Mannheim, Universitätsstadt
Gesuchte Skills: Support
Projektbeschreibung
REFERENZNUMMER:
291552/11
IHRE AUFGABEN:
-1st level support with operating systems, standard business applications, hardware and infrastructure
-Perform proactive ticket monitoring, updating owned tickets with latest status and inform user accordingly
-Monitor voice mailbox of user service segment and create according change or incident ticket
-Dispatch corresponding incident & service request tickets
-Receive incoming incidents and requests, record tickets and resolve them in an adequate time frame
-Contribute knowledge to knowledge data base
IHRE QUALIFIKATIONEN:
-Profound experience in a similar position
-Advanced German and English skills (verbal and written)
-Good communication skills
-ITIL certification is a plus
-Experience in pharma or related business area is a plus
WEITERE QUALIFIKATIONEN:
Helpdesk/support
291552/11
IHRE AUFGABEN:
-1st level support with operating systems, standard business applications, hardware and infrastructure
-Perform proactive ticket monitoring, updating owned tickets with latest status and inform user accordingly
-Monitor voice mailbox of user service segment and create according change or incident ticket
-Dispatch corresponding incident & service request tickets
-Receive incoming incidents and requests, record tickets and resolve them in an adequate time frame
-Contribute knowledge to knowledge data base
IHRE QUALIFIKATIONEN:
-Profound experience in a similar position
-Advanced German and English skills (verbal and written)
-Good communication skills
-ITIL certification is a plus
-Experience in pharma or related business area is a plus
WEITERE QUALIFIKATIONEN:
Helpdesk/support
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Sonstiges
Hays
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Straße:
Willy-Brandt-Platz 1-3
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Ort:
68161 Mannheim, Universitätsstadt, Deutschland