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Senior Engineer, Solution Delivery - CRM
Eingestellt von First Point Group
Gesuchte Skills: Design, Engineer
Projektbeschreibung
- Accountable for solution design, configuration, and delivery of CRM, eCare, Contact Center
- Develop and maintain documentation regarding the systems configuration, application workflow, and business rules
- Work cross-functionally, requirements organization (S&D, Call Center, and other key internal stakeholders), translating and simplifying requirements, handle multiple simultaneous projects
- Good knowledge on Contact Center system - Trouble Ticket, ACD, CTI, IVR, WF
- Good Knowledge on business processes - campaign, SFA, order to cash, request to qualification and answer, resource life cycle management
- Good working knowledge of CRM systems such as Huawei CRM, Siebel, or Microsoft Dynamics
- Good knowledge/experience of Telecom environment
- Knowledge and experience with any of the ESB products such as IBM, Tibco, etc
- Develop and maintain documentation regarding the systems configuration, application workflow, and business rules
- Work cross-functionally, requirements organization (S&D, Call Center, and other key internal stakeholders), translating and simplifying requirements, handle multiple simultaneous projects
- Good knowledge on Contact Center system - Trouble Ticket, ACD, CTI, IVR, WF
- Good Knowledge on business processes - campaign, SFA, order to cash, request to qualification and answer, resource life cycle management
- Good working knowledge of CRM systems such as Huawei CRM, Siebel, or Microsoft Dynamics
- Good knowledge/experience of Telecom environment
- Knowledge and experience with any of the ESB products such as IBM, Tibco, etc
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Medien/Design, Ingenieurwesen/Technik