Senior Desktop Supporter Zürich (DE/EN)

Activities
* Provide IT. break fix and IT. request services
* Second level support (after USC) for MS Office suite of applications and Outlook, Avistar, Lync
* Blackberry troubleshooting and support
* Deploy workstations for Trade floor clients
* Liaison with the Engineering Team for build specific issues for desktops and laptops
* Escalation of issues/problems to appropriate owners/teams
* SNOW ticket queue monitoring and management
* MDS application support and troubleshooting
* Goods received process co-ordination
* Third party vendor management, overseeing IMAC deliveries
* Occasional out of hours and weekend work
* Ad-Hoc local project related activities
* Participation in regional/global/local initiatives
* Ensure all work activities adhere to the client's policies and procedures
* Root cause analysis, attend bi-weekly global call with engineering. Liaise with product owner or engineering
* Remote support for Satellite office
* BCP inventory management, maintenance and support (ie Isolation testing, Periodic readiness check)
* Site power down/up support activities
* Provide IT setup for large conference and event setup (variety of activities for on-site or off-site conferences & marketing events)

Skills:
* Windows 7/XP
* MS Office 2003/2010 application suite
* Market Data Applications desirable (Reuters, Bloomberg)
* Various remote access solutions (ie Blackberry, Good, VPN, Citrix)
* Strong problem solving and analytical skills
* Able to communicate clearly and effectively across all levels
* Client-focused and ability to empathize with clients needs and instill confidence that their issue will be dealt with efficiently and effectively
* Excellent team player
* Pro-active, positive personality and "can-do" attitude
* Strong learning capability and committed to self-development
* Able to adapt to changes and have flexibility in performing the support role
* Five plus years in face to face IT. desktop support, preferably in a large organization
* Experience supporting an Investment Bank highly desirable

Qualification:
* Bachelor degree in Technology, MSCE or equivalent higher education in IT.
* ITIL foundation certification highly desirable

Language: German & English (both fluent)
Start date: immediately
Duration: 3 months + with expectation of renewal
Workload: 100%
Location: Zürich/Opfikon (partly also Basel and Ost-Switzerland)
Driving licence: yes

Do you possess the skills and experience to be successful in this role? Are you interested in working autonomously? Are you interested in a new challenge? Then please send your CV (including picture and information about your social status, date of birth, address and phone number), Certifications and References to the link below or call Alan for further information.