Senior Desktop Support Technician

Our client is a major provider in the transportation industry seeking a SENIOR SUPPORT TECH to provide hardware and software support for all end users based in Portland and Lake Oswego offices and remote locations.

TECHNICAL SKILLS

- Supports all applications in the client's standard Workstation desktop, including: MS Windows 7, Windows Vista, Windows XP, Windows 98, MS Office 2007, MS Office 2010, Exchange 2008.
- Uses RealVNC, SCCM, Remote Assistance or other applications for remote control support and distribution of software packages.
- Uses Jira for managing work queue, requests and trouble tickets.
- Supports remote users with network access using Citrix or VPN connections.
- Uses Symantec Ghost, Microsoft Deployment Toolkit or other tools to set up and configure new/reassigned Workstation hardware.
- Has working knowledge of Active Directory and Group Policy in an enterprise environment.
- Has working knowledge of Virtual Desktop Infrastructure and the ability to support its users.
- Performs Adds, Moves and Changes to mobile and VoIP phones, ordering as needed.
- Prepares obsolete equipment for disposal.
- Troubleshoots and resolves Workstation hardware problems.
- Recommends purchase of new equipment and replacement parts.
- Assists network administrator with various LAN support tasks and projects as directed.

ADMINISTRATION

- Responds to and logs end user support calls.
- Maintains IS hardware/software inventory.
- Coordinates equipment repairs.
- Provides regular written status reports to management.

COMMUNICATION SKILLS

- Excellent verbal communication skills
- Excellent listening skills
- Ability to relate technical issues to non-technical people as required
- Ability to write clearly and concisely

ADDITIONAL REQUIREMENTS

- Associates Degree (Computer Science preferred) or equivalent experience
- On-call responsibility for after-hours and emergency support
- Personal automobile for transporting broken/repaired equipment and making local purchases
- Possible occasional travel to remote locations for tech support and hardware administration
- Excellent Customer Service work ethic