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Senior Desktop Support- Professional Services

Eingestellt von Robert Walters - Sydney

Gesuchte Skills: Support

Projektbeschreibung

The Desktop support officer will be responsible for hands on, on-site level 2
- Foster collaboration and teamwork to ensure team objectives are met;
- Manage the daily operations of Technical Analyst Group including remote staff.
- Manage overall helpdesk/desktop function to ensure SLA's are not only met but exceeded;
- Distribute and prioritise support assignment;
- Staff rostering to ensure TAG is adequately resourced.
- Produce monthly reports on key metrics.
- Perform regular Trend Analysis to identify recurring problems and reduce total incidents.
- Provide guidance to interstate staff including performance management and conflict resolution.
- Owns Incident Management process and drives Incident Management process improvements. Work closely with Group IT Operations Manager in critical situations.
- Identifying and coordinating staff training requirements.
- Take ownership and ensure successful delivery of desktop improvement initiatives;

Requirements:

- TAFE qualification or university degree in computing
- Microsoft certification(s)
- Microsoft Exchange 2003/2010 user management;
- Microsoft Office 2003/2010 experience;

If this role sounds like you, we look forward to hearing from you. To express your interest, please APPLY NOW or send your CV or call direct.

Projektdetails

  • Einsatzort:

    Sydney, Australien

  • Projektbeginn:

    asap

  • Projektdauer:

    6 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

  • Skills:

    support

Robert Walters - Sydney