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Senior Desktop Support Engineer

Eingestellt von AGILE

Gesuchte Skills: Support, Engineer

Projektbeschreibung

SENIOR DESKTOP SUPPORT ENGINEER

SKILLS: MS Exchange, Active Directory, VMware, Windows, excellent customer service skills

SUMMARY:

The Desktop Support Engineer shall be responsible for all aspects of the Firm's information technology and systems as it relates to IT infrastructure development, maintenance, and user support.

RESPONSIBILITIES:

-Assumes the responsibility for the operation and maintenance of all computers used in the law office
-Installs, maintains and provides ongoing support of network software (Backup utilities, Microsoft Office Suite, time entry system and network database management systems such as Orion, CAT, etc.); troubleshoots and resolves network hardware/software and document problems; receives and responds to all Help Desk calls in a timely manner
-Aids in installing, maintaining, upgrading, and documenting all LAN/WAN hardware and software systems including Servers, bridges, Routers, concentrators, hubs, hosts, network adapters, printers and print Servers, cabling, operating systems, diagnostic software, communications/telecommunications systems and backup hardware/software in compliance with firm and industry standards
-Relocates and changes computer equipment as it becomes necessary; repairs hardware within limits of ability; coordinates other repairs as expeditiously and economically as possible with the aid of outside service groups
-Ensures accurate system information for all Servers, e-mail systems, communications systems and network management tools
-Ensures optimization of disk space and LAN performance based on system standards using network management utilities and tools
-Guides the appropriate controls over use, storage and archiving of information to ensure protection of data and system files; performs daily, weekly and monthly backups and ensures off-site storage of critical data; maintains tape or disk libraries

QUALIFICATIONS:

-Thorough knowledge of current software applications (ie VMWare 5.1, Exchange 2007/2010/2013, Office 2007/2010, iManage Document Management, and Litigation Support and Legal Case Management systems), complex automated information systems management, PC hardware, and PC-based distributed processing, normally acquired through a Bachelor's degree in MIS, computer science or business administration, certified coursework or the equivalent
-Two years of progressively responsible work experience with PC-based legal or professional services firm/organization in order to gain experience in resolving complex computer problems
-Ability to rapidly recognize and solve problems, analyze issues, establish priorities, anticipate consequences, make decisions and initiate action in order to maintain the firm's systems
-Ability to transport, install and maintain electronic data-processing equipment such as micro-computers, Laser printers, modems, and wiring panels, including component (circuit board, disk drive, power supply) installation.
-Comprehensive system understanding of word processors, spreadsheets, Windows, software utilities, memory managers and on-line search services such as Westlaw and Lexis
-Demonstrates expert knowledge of server, desktop and laptop computer operations; detailed understanding of memory and hard drive interaction with installed adapters at both the server level and PC level
-Ability to demonstrate familiarity with LAN/WAN and computer networks. Complete understanding of networking principles and the application of local and wide area network protocols/topology

BENEFITS:

As an Agile consultant, you'll gain many of the advantages and benefits of being a direct hire, while experiencing the flexibility of consulting. It's the best of both worlds! Our IT consultants enjoy a wide array of benefits including: medical, dental, 401K, life insurance, Employee Assistance Program and more.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

AGILE