Senior Data Information Analyst

RESPONSIBILITIES

- Involved in every aspect of the Service Asset and Configuration Management processes including SACM data analysis, metrics creation, auditing, quality reviews and technical administration and support of the SACM toolset.
- Support Asset Manager development and integration activities
- Support Software License compliance management
- Develop and maintain ConnectIT scripts for Asset Manager application
- Coordinate with IPS for Asset Manager jobs execution and incident resolution
- Support DDMi Agent deployment, troubleshooting, metrics and reporting
- Develop scheduled and ad-hoc reports for Asset Manager and DDMi Audit reports and verify that the results being reported are correct
- Assist in monitoring and assessing process metrics, KPIs, and process improvements
- Support SACM Managers in all other day-to-day activities
- Act as a subject matter expert, identifying tasks to be completed and aggressively accomplishing them

SKILLS

Must have strong analytical skills and experience with troubleshooting issues and thinking outside of the box. Ability to work with associates at all levels, and influencing individuals several levels up where necessary is required. Ability to work both autonomously and with a diverse team is essential. Strong communication (written and verbal), interpersonal and potential leadership abilities required. Must have strong time management, results focused, and problem solving skills. Ability to articulate technical information in laymens terms is a must.

Synectics is an Equal Opportunity Employer.