Senior Customer Service Representative

Yoh has a contract opportunity for a SENIOR CUSTOMER SERVICE REPRESENTATIVE to join our client in Albany, Georgia.

JOB RESPONSIBILITIES:
- Provide hardware and software support for the Company computer systems, peripherals, and printing devices
- Install, configure and troubleshoot various software and hardware
- Troubleshoot network connectivity issues on desktop workstations and laptops
- Perform minimal system administration services to include blackberry users, LAN/WAN, Active Directory, and exchange accounts
- Receive and resolve trouble calls, interfacing with users, identifying and resolving problems, escalating unresolved trouble tickets (Remedy and Service Manager 7, ticketing system) as appropriate and track calls
- Monitor Remedy and Service Manager queues for new call tickets.
- Provide local and remote desk support
- Provide excellent customer service.

Job Qualifications:
- Must be Security+ certified
- Proficient working with Windows 7

DISCOVER ALL THAT'S POSSIBLE WITH YOH. APPLY NOW.

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry.

Yoh, a DayJ2W: INFOTECH

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YFS/Aviation: IT & Telecom