Senior Consultant SAP SSF (m/f)

REFERENZNUMMER:

268020/3

IHRE AUFGABEN:

-Global Governance for SSF HR Topics (structure, categories, inbound and outbound interfaces)
-In charge of the change advisory board
-Definition requirements to SSF with global focus, not local topics (country / region specific)
-Service Manager for IT or Service Provider (Enhancement)
-Setup of a Service Desk and define KPI’s
-Responsible for Incident Management

, Change Management and Release Management -GSS Contact (participation) for SLA definition (KPI)

IHRE QUALIFIKATIONEN:

-Excellent HR Process Know-how
-Experience with Shared Service Transition
-Service Management Experience with SAP HR (SAP GUI, SAP Portal and Self Services)
-Service Management Experience with Ticket / Case Management Tools (SAP CRM, SAP Solution Manager, SAP Employee Interaction Center)
-Very good project experience, including thematically comparable IT projects
-Experience in IT project management with full management responsibility for the project staff
-Management of Cat. C or B projects with P&L responsibility
-Management experience in multi-site IT projects

WEITERE QUALIFIKATIONEN:

IT service manager, IT consultant, Business analyst