Senior Consultant CRM (m/w)

Aufgaben:

- Demonstrate extensive functional and/or solution experience through the facilitation and implementation of Microsoft Dynamics 365 CRM along with a couple of integrated add-ons to enhance the client’s business functionality and overall performance.
- A small team of relevant experts will be considered the ‘solution think tank’ in the area of CRM

functionality. They will provide their advanced skills to agile delivery teams they will (individually) be part of.
- Responsibility for the successful implementation of processes, solutions and products related to
- Microsoft Dynamics 365 CRM within the client organisation.

Skills:

Experience with
· capturing business requirements related to billing and invoicing processes
· provide advice on building resilient and effective solutions
· implementing Microsoft Dynamics 365 CRM solutions accordingly

Particular areas of expertise
· Customer master data / history management using Microsoft Dynamics 365 CRM
· Marketing functionality in Microsoft Dynamics 365 CRM, e.g. campaign execution / tracking, next best action
· Sales functionality in Microsoft Dynamics 365 CRM
· Use of / interfacing to product repositories
· CPQ (preferably PROS)
· Contract lifecycle management (preferably Icertis)
· Service functionality in Microsoft Dynamics 365 CRM
· Service processes in the financial industry
· Customer (touchpoints) interaction management
· Workflows and case management
· Interfacing with
    o third party master data repositories
    o third party customer account system / processing platforms
    o enterprise data hub
· Experience with financial industry

Technical
· Understanding of the technical integration Microsoft Dynamics 365 CRM
· Knowledge of Microsoft Dynamics 365 CRM add-ons
· Practical SOA knowledge
· Understanding of multi-tiered architectures.
· Excellent proficiency with modern development frameworks and tools
· Experiences with agile project methodologies
· Solid experience working in a cross-functional development team

Preferred skills
· Experience with Microsoft Dynamics 365 CRM implementation projects in the recent past
· Prior experience with CRM software, preferably in the area of product management,
contract management, order management, and Configure Price Quote (CPQ) processes

WORK EXPERIENCE
· Minimum 5 years of professional experience
· Minimum of 3 years of end-to-end software implementation projects

Personal
· Excellent presentation skills
· Strong organisational and analytical skills
· Focused and effective in problem solving
· Self-motivated, ability to pick up things quickly
· Language: English, preferred German

If you are interested, we are looking forward to your application by mention the following reference number 1092491.