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Senior Change Manager - Complaints, PPI or Claims
Eingestellt von Hays IT
Gesuchte Skills: Support
Projektbeschreibung
To support the customer experience so an understanding of key processes across the business within the contact centres, what it takes to build customer advocacy in an end to end process.
Key Skills
- Strong Change background ideally from Banking
- Customer Journey, Customer experience
- Call centre operations
- PBA (Packaged Bank Accounts), PPI, Claims or complaints experience previously
- Onshore/Offshore
- Full life cycle delivery - including business case and mobilisation
For further information please apply today
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Projektdetails
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Einsatzort:
Northamptonshire, Vereinigtes Königreich
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Projektbeginn:
asap
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Projektdauer:
5 - 6 months
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Sonstiges