Senior Business Technical Analyst

SUMMARY

- Seeking a skilled and experienced Senior Business Technical Analyst to join this extremely exciting and leading-edge initiative.
- A successful candidate will be required to partner with global business and technology architecture partners to synthesize customer engagement stories into technical requirements for the campaign management solution in addition to providing support and problem resolution.

RESPONSIBILITIES

- Gathers technical and integration requirements for campaign management solution by conducting meetings/interviews, and facilitating large-group/cross-functional sessions with business and technical architects
- Writes technical requirement specifications that includes but not limiting to non-functional, user story, business rules, data flow diagrams, etc.
- Develops comprehensive understanding of data from Back End systems
- Ensures that all related applications are consistent with the customer's business strategy
- Provides subject matter expertise to other teams
- Analyzes change requests to determine feasibility in relation to existing technical requirements, processes, and data models
- Works with IT product leadership in determining design approach, estimating/planning, setting technical direction, enhancing business processes, and identifying required project resources
- Interfaces with business clients and vendor partners
- Ensures solution design meets the customer's prioritized business requirements
- Validates delivered solutions meet non-functional requirements for flow and data perspectives
- Triages and remediates defects with Quality Management System team
- Provides day-to-day direction of development staff (on and off shore)
- Maintains IT Campaign Management SharePoint repository for cross functional teams' collaboration
- Coordinates activities and tasks through Product JIRA
- Detailed understanding of market deployment processes
- Warrants highest level of market customization through localization and configuration capabilities

SKILLS:

MINIMUM REQUIREMENTS

- The right candidate will possess excellent written and verbal communications skills and a love of using technology to solve business problems. They are fast learners, innovative, and enjoy working on international projects.
- 5-7 years of IT experience with a combination of analytical, some project management, and integration skills
- 3+ years of digital marketing in particular channel marketing (mobile and e-mail), campaign management, and CRM (customer data and analytics)
- Strong communication and organization skills
- Excellent problem solving skills
- Highly adaptive and able to manage multiple priorities
- Ability to work independently
- Requirements definition and management
- Quality assurance management and testing experience
- Strong expertise with Microsoft Office Products (Word, Excel, PowerPoint, Visio, Project) and JIRA
- College degree required, preferably in technical discipline
- Education: Undergraduate
- Additional Skills: Analysis, Developing Charts, Developing Diagrams, Ability to follow up, MS Project, Oracle