Senior Business Support Manager

Senior Business Support Manager - Northampton £400 - 500 per day - 10 months

Cost Management
Overall cost management and tracking for the Risk Cluster/Shared Service, including the tracking of costs against budgets, implementing cost reduction initiatives and approvals procedures, and resolving any identified cost issues
*Interfacing with Cluster/Shared Service-specific finance teams to identify and resolve cost issues

*Tracking and monitoring local Risk cost base for the Cluster CRO/Shared Service Head, including:
- Budget uploads in line with function-wide requirements and owning and maintaining cost centres
- Ongoing oversight and control of local Risk costs in line with agreed budget

*Support the delivery of the local Risk cost base within budget, including the development of local cost procedures and standards
* Monitor expense approval procedures and standards, in line with Risk function policies and standards, as well as local Cluster-specific requirements
*Support the delivery of specific cost challenges set by the overall Risk function
* Closely track key change initiatives, ensuring that benefits are fully realised and delivered within agreed timelines
* Support management interactions with business and other Shared Services on cost allocations

Headcount Management
Support overall headcount management for the Risk Cluster/Shared Service, including the tracking and allocation of headcount, management of the recruitment pipeline, and implementation of hiring approval processes
*Track and regularly monitor the headcount levels for Barclaycard including central allocations

*Track and monitor agreed hiring caps, which includes:
(i) Maintaining hiring pipeline and ensuring offers are made within agreed Risk caps including for 3rd party vendors
(ii) Tracking resourcing needs
(iii) By exception, escalating to Global COO/BM teams where unforeseen demands arise
*Support approval of all local hires, in line with Risk function policies and standards
*Oversee the allocation of headcount and internal transfers to/from the local Cluster/Shared Service
*Own the tracking of the local contractor population

Functional Processes and Controls
Support the overall administration of people, resources, and infrastructure to ensure the successful day-to-day running of the Risk Cluster/Shared Service
*Support management of agreed controls for key processes
*Support the setting of standards and procedures for onboarding new joiners, and the exit process for leavers and help address and manage the resolution of any issues arising
*Support the oversight of key third party relationships including suppliers, service providers, and other local stakeholders where required (governance, controls costs)
*Support Service Management for the EXL Managed Service for headcount, budget, billing and operations
*Creation of new processes to support Credit Risk Business Support where none exist today and documentation of existing processes

Other:
Provide ad hoc COO support to COO, Cluster, and Shared Services Leadership, and functional teams, as required which may include:
* Providing oversight and PMO for local COO projectsHays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.