Senior Business Process Analyst - FS - Design & Build - Negotiation/in

ROLE - Senior Business Process Analyst

DURATION - 19 weeks

LOCATION - London

JOB PURPOSE

A role has arisen for a Senior Business Process Analyst to lead and work on a complex project defining and delivering the design and build phases processes. The role is within a complex multi-system environment. The successful candidate will need extensive process management/development skills, be experienced in stakeholder management, business analysis and be both adaptable and a self starter. Knowledge of process assurance would be beneficial.

KEY RESPONSIBILITIES

- Actively works with senior stakeholders to lead and work on a key and complex project defining and delivering the core processes.
- This is to direct the development and control of internal processes, measurables and process enhancements. Extensive process management leadership and development skills with further extensive experience of senior stakeholder management, detailed business analysis knowledge and application and knowledge of business architectural design issues. 
- Knowledge of process assurance is also applicable.

KEY SKILLS & EXPERIENCE

- Manages leads and directs a team of project based Business Process Analysts.
- May have line management responsibilities for other BPA (FTE and contract) in team.
- Undertakes assignment of Business Process Analysis tasks
- Controls and guides the development of internal process improvement, the development of a process Centre of Excellence, and the acceptance of BPA/BPM activities
- Works closely with various teams such as requirements practice, delivery architecture and Service definition, in order to influence and shape the design of new and changed business processes
- Owns and controls process workshops and the development of cross Divisional process standards and controls.
- Ensures a consistent and high level of stakeholders management.
- Responsibility for the design of robust and scalable end to end service processes (ie On boarding, Off boarding, Support Model) (Levels 3 & 4)
- Business analysis (Level 2)
- Strong people management and leadership skills
- Significant negotiation skills
- Strong ability to operate in a changing environment
- Excellent interpersonal and communication skills
- Excellent influencing skills and the ability to liaise with multiple stakeholders at all levels, both internally and externally
- Knowledge of card payment industry
- Extensive experience of business process development/re-engineering, improvement and optimisation
- Significant experience in the development of modelling standards and knowledge of industry best practice
- Strong stakeholder management skills and able to lead review sessions
- Experience of working closely with business process owners to design, build and document detailed operational processes and procedures.
- Clear understanding of business, functional, non-functional, system and process requirements
- Leadership, management and a flexible can do' attitude.
- Extensive knowledge of project and programme management
- Strong experience of solving complex business problems and translating these into clear ways forward
- Experience in working in time-pressured environments with excellent delivery record

DESIRABLE SKILLS

- Clear understanding of target and service operating models
- Six Sigma Black belt
- ITIL Service Management
- CMMI (Services)
- Knowledge of project management/change management methodologies

EDUCATION/QUALIFICATIONS

Educated to degree level (preferably in an IT, business related or analytical subject).

Please note that, due to the high level of applications we receive, we are not able to provide individual responses. If you have not heard from us within 2 working days, please assume that you have not been successful on this occasion.

Campion Willcocks is an equal opportunities employer. Services advertised by Campion Willcocks are those of an employment business.