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Senior Business Analyst #project Manager #customer Relationship Manage
Eingestellt von Randstad (Schweiz) AG
Gesuchte Skills: Engineering, Support
Projektbeschreibung
SENIOR BUSINESS ANALYST AND PROJECT MANAGER CUSTOMER RELATIONSHIP MANAGEMENT
Randstad Professionals are one of the leading recruitment companies in Switzerland and with a dedicated IT contracting team in Zurich, we are excited to help you in your search. We focus on finding the best contracts for the best contractors.
Currently we are looking for a Senior Business Analyst and Project Managerto join our client's team in Zurich, Switzerland.
Key Accountabilities:
Project management of a CRM project to introduce new CRM functionality
Business analysis, specification and implementation (parameterisation) in the area of CRM, especially Contact management, Sales Opportunities, Campaign Management, Frontline reporting
Thorough understanding of the Wealth Business Processes, Products and Services
Support business functions with technical tests in test- and integration environments
Stakeholder management including business & technical end user consulting
Service management: Post Go Live 3rd level support
Change management: Support specific projects within set terms of reference and defined processes providing conclusions and recommendations as required
Skills:
Experience in working in an international team with native and non-native English speakers
Fluent English written and spoken
Technical know-how in operating systems, databases and applications
Avaloq certification
PL/SQL skills
Project management
Oracle database know-how (preferred)
German written and spoken (preferred)
Required Experience:
University degree or equivalent in computer science or engineering
Experience in business analysis, consulting
Experience in project management
Proven experience of operating in a technical/IT environment with at least 5 years in application design and engineering and 3 years in project/program management
At least 3-5 years of Banking experience in CRM area (Business Know How)
At least 3-5 years of Avaloq experience
Education in banking (preferred)
Whether this role is the right fit or you would like to see if there are others that do, our dedicated and expert team is looking forward to hearing from you.
Good to know you!
Randstad Professionals are one of the leading recruitment companies in Switzerland and with a dedicated IT contracting team in Zurich, we are excited to help you in your search. We focus on finding the best contracts for the best contractors.
Currently we are looking for a Senior Business Analyst and Project Managerto join our client's team in Zurich, Switzerland.
Key Accountabilities:
Project management of a CRM project to introduce new CRM functionality
Business analysis, specification and implementation (parameterisation) in the area of CRM, especially Contact management, Sales Opportunities, Campaign Management, Frontline reporting
Thorough understanding of the Wealth Business Processes, Products and Services
Support business functions with technical tests in test- and integration environments
Stakeholder management including business & technical end user consulting
Service management: Post Go Live 3rd level support
Change management: Support specific projects within set terms of reference and defined processes providing conclusions and recommendations as required
Skills:
Experience in working in an international team with native and non-native English speakers
Fluent English written and spoken
Technical know-how in operating systems, databases and applications
Avaloq certification
PL/SQL skills
Project management
Oracle database know-how (preferred)
German written and spoken (preferred)
Required Experience:
University degree or equivalent in computer science or engineering
Experience in business analysis, consulting
Experience in project management
Proven experience of operating in a technical/IT environment with at least 5 years in application design and engineering and 3 years in project/program management
At least 3-5 years of Banking experience in CRM area (Business Know How)
At least 3-5 years of Avaloq experience
Education in banking (preferred)
Whether this role is the right fit or you would like to see if there are others that do, our dedicated and expert team is looking forward to hearing from you.
Good to know you!
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Ingenieurwesen/Technik, Sonstiges