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Senior Business Analyst (CRM)

Eingestellt von Royal Botanical Gardens Kew

Projektbeschreibung

Senior Business Analyst (CRM)
£32,429 - £42,550 per annum depending on skills and experience

The Royal Botanic Gardens, Kew is the world-leader in plant diversity science, a UNESCO World Heritage Site, and a major visitor attraction, that shows the importance of plants in all our lives. Kew's mission is to inspire and deliver science-based plant conservation worldwide, enhancing the quality of life.

We are seeking an experienced business analyst to join the Customer Relationship Management project team for a fixed-term contract of 51 weeks.  Working with the CRM Project/Strategy Manager, you will work closely with business managers and CRM users at all levels  to analyse Kew's existing business processes, map data flows, develop detailed requirements statements and identify efficiencies.

The CRM project is part of the Technology Portfolio, which is one of the largest investments in IT that Kew has ever undertaken.  The project will integrate many of the existing IT solutions across the business, as well as procure new solutions that will help deliver an improved customer experience and ambitious growth targets.  The Senior Business Analyst role will be key to procuring the right solution including identifying the integrations required with existing systems and helping users identify the functionality required of new systems to deliver on the project objectives.

You will be responsible for forging and maintaining productive, strong working relationships with stakeholders and senior colleagues and be jointly responsible for successfully delivering sustainable change across all areas of the organisation. Working within a small team, you must be able to manage a busy workload and have a strong team ethic, with the ability to inspire commitment and provide leadership to others.

We are looking for an individual who has experience in delivering technical solutions based on business needs, ideally within the field of CRM.  The ideal candidate would also have experience in working on projects that involve integrating CRM solutions with Point of Sale systems (retail, ticketing or similar) and finance systems.  You will also, ideally, hold a professional qualification or appropriate accreditation in business analysis.  Experience of working within the charity, visitor attraction, travel or leisure sectors would be a significant advantage, as would experience with ticketing systems. 

Benefits include 30 days holiday per year, a choice of pensions, a flexible benefits scheme as well as a great working environment.

Application packs and full details of this role, including a job description and person specification document, are available from our website. Alternatively, please contact the HR Department, RBG Kew.

Closing date: 12 noon, 26 February 2013.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

Royal Botanical Gardens Kew