Senior Agile Program Manager

SENIOR AGILE PROGRAM MANAGER FOSTER CITY, CA 12 MONTH CONTRACT

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The Senior Agile Program Manager is responsible for a broad range of product roadmap and release planning, program management, process definition and improvement, reporting and metrics, and facilitation support. S/He will also play a key role in further developing, socializing, and improving the Product Development Life Cycle and Agile planning and development framework and processes for the organization, including working directly with Scrum teams, Product Owners, and Development and QA leads to increase the effectiveness and shared understanding of client processes. The Senior Agile Program Manager ensures the Digital & Mobile product development scope and broad range of product development projects and processes are effectively planned, aligned for delivery, monitored, and reported across multiple development organizations. The individual will also play a significant role in supporting program governance, producing market release and program progress reporting and metrics, providing business relationship management, and leading end-to-end process definition and improvement activities. Lastly, the Senior Agile Program Manager will support the roll out and ongoing support required to implement, administer, and support the effective use of Rally, the client's new agile Application Life Cycle Management (ALM) tool.

RESPONSIBILITIES:

- Collaborate with Product and technology partners in leading, facilitating, and supporting product and technology planning at multiple levels, including planning at the strategic, roadmap, release, and sprint/iteration levels. This includes planning and facilitating release planning events and ceremonies, developing and maintaining an end-to-end release schedule for the program in partnership with Release Management.
- Provide Agile program leadership, strategic planning, and project management support to the Digital and Mobile programs and product releases comprised of multiple, interrelated, highly-complex projects in a very fast-paced, dynamic environment with a heavily matrixed, cross-organizational delivery team.
- Define, implement, facilitate, and continuously improve cross-Scrum team and program level forums (eg, Scrum of Scrums, Release Planning, Program Retrospectives), processes, and practices for planning, executing, tracking, and reporting to ensure release goals are achieved.
- Provide consultation, guidance, and support to teams in ensuring alignment and shared understanding of the Product Development Life Cycle and supporting portfolio management and execution processes, and the roles Product Owners, Scrum Masters, Developers and Testers play on each team. Serve as process consultant and coach to Scrum teams in understanding our Agile framework and processes, and how to be more effective and ensure continuous improvement and learning.
- Guide team members and stakeholders with understanding the capabilities Rally provides in best meeting our portfolio management, execution, and reporting needs, as well as performing a wide variety of trouble-shooting and problem-solving activities.
- Ensure the right information and metrics are collected from the program's product and technology leads, formatted and reported effectively, and provide transparency and visibility into the program's scope, progress and status. This requires ensuring that the right metrics are consistently captured and tracked in both tools and in supporting reports and scorecards.
- Develop and deliver a wide variety of stakeholder and executive presentations representing the business and technical teams. Create, maintain, and publish a variety of tools, templates, schedules/timelines, and training materials.
- Build and maintain effective working relationships with counterparts in other business and technology organizations to ensure our program deliverables align with the broader Technology & Operations organization and its business and technology programs.

QUALIFICATIONS:

- 8+ years progressively more responsible experience in directly relevant roles such as Program/Project Manager, Management Consultant, Product Developer/Manager, Business Analyst and/or Strategist
- 2+ years prior experience as an Agile Program Manager, Agile Coach, Product Owner, and/or Scrum Master in an Agile/Scrum development environment
- Strong preference for 1+ years hands-on experience as a user of Rally and/or comparable tools (eg, VersionOne, JIRA/Greenhopper, or CA Clarity Agile)
- Strong program/project management skills, as demonstrated through experience leading and managing complex, large-scale, cross-organizational, multi-stakeholder projects with a successful track record of delivery
- Solid understanding of the Software/Product Development Lifecycle (SDLC/PDLC) and program and project management techniques, methodologies and best practices, with a strong preference for candidates
- Equally effective working with both engineering/technical team and product/business team members
- 3+ years of experience supporting development and management of products in the digital, mobile, online, E-commerce, payments technology and processing, and/or financial industry space
- Outstanding written communication, analytical and problem-solving skills
- Proven ability to create executive level reports, dashboards and presentations
- Highly skilled in the creation of PowerPoint presentations, presenting text, diagrams, and metrics in visually compelling ways
- Highest attention to detail with ability to synthesize information from multiple sources and distill it in crisp, clear language appropriate for executive audiences
- Demonstrated ability to consistently produce top-quality deliverables appropriate for an executive audience
- Strong collaboration and teamwork skills with demonstrated ability to gain trust, secure buy-in and influence change at all levels
- Highly effective facilitation skills in both small and large-group settings
- Strong process orientation and demonstrated ability to define and document new or improved product/program planning, development, and project management processes and workflows
- Ability to diagram and document existing and proposed new business/technical processes using Visio and other tools
- Highly collaborative, energetic team player with demonstrated ability to be flexible, diplomatic, persistent, and energetic
- Must be comfortable with ambiguity, open to change, working in a fast-paced and fluid environment
- Ability to navigate and be successful in both start-up and established, larger company environments
- BA/BS required (or equivalent experience) with concentration in Computer Science, Engineering, or related fields preferred
- Advanced proficiency in the use of Microsoft Office tools (Word, Excel, PowerPoint, Visio, Project, SharePoint) required
- Working knowledge of Agile application life cycle management and development tools (preferably Rally, but potential JIRA, Version One or related tools highly preferred
- Project Management Professional (PMP), Agile Certified Practitioner (PMI-ACP), Certified ScrumMaster (CSM), and/or Certified Product Owner (CPO) certifications preferred

TECHNICAL EXPERIENCE:

- Microsoft Excel, 8+ years
- Microsoft PowerPoint, 8+ years
- Microsoft Project, 8+ years
- Agile, 3+ years
- Scrum, 3+ years

Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.