Senior Agent UAM

Senior Agent UAM/User Account Management - 2nd Level Support - 12 month Contract

2nd Line Support/second Line Support/Helpdesk Analyst/Service Desk Analyst

My client currently seeks an experienced Senior Agent UAM to work in a 2nd line support environment. You will provide first class, customer focussed IT service desk support, act as the single point of contact for users problems and enquiries, use own initiative to resolve problems and take calls and respond to emails regarding problems and technical queries.

Requirements
*Strong interpersonal and communication skills
*Excellent Telephone manner
*PC skills
*Good working knowledge of Windows XP Professional
*Ability to work well in a Team environment
*Strong Customer Service Skills
*Ability to manage High Priority Incidences
*Strong Problem solving abilities and aptitude to understand and explain technical information.
*Professionalism

Technical Skills
*Knowledge of Active Directory
*Previous UAM Experience Desirable
*Knowledge and understanding of Security Architecture
*Knowledge of UAM Best Practice Requirements
*Knowledge and understanding of Firewalls
*Knowledge and understanding of Internet Security

The Successful candidate will also gain free unlimited access to Spring Technology's exclusive online training catalogue with over 6,000 industry-based courses available

Please send your CV for immediate consideration.

To apply for this position please send an updated CV.

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Group plc is an Equal Opportunities employer; we welcome applicants from all backgrounds.