Senior Account Manager

ACCOUNT MANAGER/DIGITAL/STRATEGY

Senior Account Manager that will work within the Global Account Team supporting the Account Manager and Senior Account Director in leading all digital projects. This does not include digital comms eg social media therefore the Senior Account Manager must have a strong background in managing digital solutions and have a strong understanding and experience of digital strategy, UX, design, technical builds, SEO, analytics, social and mobile. CRM experience is also required and important.

Senior Account Manager is responsible for:
1. Partnering and collaborating with digital Clients Partners; Client Technology Team and Partner Agencies to increase consideration in all digital mediums: digital marketing web properties
2. Supporting the Senior Account Director in leading the strategic development of all website elements as well as off platform digital solutions
3. Working closely with Project Management to ensure the successful delivery of all projects
4. Supporting the Account Manager to ensure the successful delivery of all projects

Responsibilities:
- Management of Client expectations and delivery (with a focus on strategy, execution and overseeing delivery with the project management team)
- Working closely with Project Management and the Account Manager to deliver against agreed Client/Agency strategies, proposals and briefs
- Oversee the management and adherence to clear, accurate documentation and filing both on and offline
- Actively seek to be at the forefront of all brand and technology knowledge developments - both from an internal delivery perspective and from a macro Client perspective - ie, Articles relating to the Client and technological innovation in general
- Working with and understanding the creative process: UX and design- managing expectations and time pressures
- Financial management: tracking budgets and tightly managing financial processes
- Clear understanding and implementation of the approval systems and administration cycles.

PERSON SPECIFICATION
- At least 4 Years agency, account management experience
- Experience of working across the full range of digital services from UX to build to SEO
- Working knowledge of interaction design, user-centred experience design, brand development, digital marketing and the creative process
- Strong awareness and interest in new platforms and technologies for the digital channels
- Automotive experience strongly preferred, especially luxury automotive but not mandatory for the right candidate
- Strong ability to prioritise work and resources across engagements based on short and long-term needs
- Excellent presentation skills and communication abilities at all levels of both internal and client organisations
- Excellent relationship-building and interpersonal skills - able to relate to and play well with others
- Experience of working closely with project managers, technical and strategy teams