Select - Customer Advisor

Santander SelectSelect is our new differentiated service for our affluent customers. We are expanding our service for additional Select customers, allowing them to benefit from access to a dedicated remote team that will manage the customer through telephone and email. The Select Advisors will support customers with their personal banking servicing needs, whilst developing relationships which promote customer loyalty.As a Select Advisor your main responsibilities will beProviding an exemplary telephone service experience for Select customers and identifying other financial needs our customers haveDriving overall customer loyalty and segment value through inbound reactive servicingDeepening customer relationships by providing a simple, seamless and efficient service whilst ensuring commercial opportunities are identified and referredTaking ownership of, and resolve, complex or time consuming queries whilst providing support to the Select Relationship and Branch Managers to ensure our Select customers receive a truly multichannel and holistic experienceSaving our customers money, and protecting whats important to themManaging your time to ensure you are available to support customers, and taking responsibility for your personal and professional developmentIdentifying and driving new ways to make banking more simple, personal and fair for our customers through the education of digital channelsWhat we will be looking for in youA track record of building solid customer relationships within a customer service environmentThe ability to work to discussed targets under limited supervisionStrong communication skills and a determined team spiritAn understanding of a range of financial products and servicesProactive and seen as a self-starterHours of workThis is a full-time role, 35 hours per week on a rotational shift pattern between 7am and 11pm Monday to Friday.Rewarding youSalary: £15,375 bonus benefits There are many advantages to being part of our family. Weve got a reward package thats simple, personal and fair. In addition to your pay and bonus, we offer you a benefits package thats flexible and allows you to be in control.Once your training is complete youll be eligible for our performance management reward scheme that can boost your salary. Our industry-leading training programme will put all the resources you need to succeed at your fingertips.Other benefits includePension25 Days holidayProduct discountShift allowance for working late after 9pmLocationYoull be working in our lively Belfast office just across from Central Train Station or a minute from all major bus routes, with the city centre at a five-minute walk. With a new onsite restaurant, Coffee shop and plenty of local shops, places to eat, childcare options and gyms nearby, theres something for everyone.Why Santander?With over 150 years of experience, weve built a strong, international presence, with more branches worldwide than any other bank. Dedicated to making things simple, personal and fair for our customers our aim is to become the best bank in the UK, and we know we cant make it happen without our people. Thats why we promote an environment where everyone counts. With us, youll be encouraged to develop both professionally and personally, and by listening to your unique perspective, and turning your ideas into action, well grow along with you. We are committed to helping you achieve a reasonable balance between your home and working life. To support you in meeting your commitments outside of work, we offer a range of flexible work options, including part-time working, job sharing, career breaks and flexible holiday options and we support you to make a difference in your local community with volunteering and fundraising schemes.Time to applyIf this sounds like a role youre interested in then please apply by visiting