Security Administrator ( RSA ) Job

SECURITY ADMINISTRATOR needed for a CONTRACT OPPORTUNITY with Yoh's client located in St. Louis, MO.

Top Skills:
- RSA ACE versions 6, 7 8 experience
- Active Directory
- Issuing RSA tokens
- MS Office and Excel
- Good oral and written communication skills

What You'll Be Doing:
- Provide operational and technical support for customers analysing a wide variety of issues, determine needed actions, and follow through to resolution.
- Interact with customers to provide information in response to inquiries about products or services and handle and resolve customer issues via telephone and electronic communications (e-mail/chat/SMS).
- Serve as focal point for customer issues, concerns and requests for enhancements
- Capture detailed and accurate information about issues, concerns, and enhancements
- Collaborate with others in support of products, processes and problem resolution
- Simulate or recreate user issues to resolve operating difficulties
- Requires general supervision; decisions and actions are based on established procedures and assigned tasks

WHAT YOU BRING TO THE TABLE:
- RSA ACE version 6, 7 and 8 experience preferred with knowledge of issuing tokens for hardware and software with mobile support.
- Onboarding experience with Active Directory knowledge for accessing users and groups.
- Assist with token expiration migration process for hardware tokens via email communications.
- BS degree or combination of education and equivalent work experience with emphasis in business, finance or information technology.
- Two (2) year of customer service experience preferred
- Two (2) year of business/process analyst experience preferred Skills/Abilities:
- Good Interpersonal skills
- Solid computer skills (Microsoft Office with emphasis on Excel)
- Effective written and verbal communication skills
- Ability to organize and prioritize tasks based on current business needs

CALL ME NOW TO DISCUSS

RECRUITER: SCOTT BENNEKEMPER

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Contact us if you are an individual with a disability and require accommodation in the application process.

J2W: INFOTECH

TAX TERM: CON_W2J2WBRSTL

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Branch: IT & Telecom