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Second Level Service Desk Analyst
Eingestellt von Candle (Sydney)
Gesuchte Skills: Support, Citrix
Projektbeschreibung
YOU WILL BE TAKING OWNERSHIP OF BASIC TO MEDIUM LEVEL COMPLEXITY INCIDENTS AND SERVICE REQUESTS WORKING TO AGREED SERVICE LEVEL AGREEMENTS.
PRIMARY DUTIES AND RESPONSIBILITIES WILL INCLUDE:
- Face-to-face support of Microsoft systems
- Installing and configuring PC hardware and systems software
- Reporting escalations and potential issues to the Service Desk Lead
- Providing wireless device support
- Providing basic support for Citrix products
- Ensuring that all supporting documentation is entered and maintained to a high standard
REQUIRED SKILLS:
- Solid MicroSoft/Active Directory technical skills with some Citrix knowledge
- A proactive nature and excellent communication skills are essential
- Experience working within a structured help desk environment
- Excellent communication skills and presentation
PLEASE APPLY ONLINE ONLY - DUE TO THE EXPECTED HIGH LEVEL OF RESPONSE, ONLY SUITABLE CANDIDATES WILL BE CONTACTED.
Projektdetails
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Einsatzort:
Sydney, Australien
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges