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SCSM Consultant
Eingestellt von Oxford International
Gesuchte Skills: Consultant, Support
Projektbeschreibung
Project:
They are migrating away from their ticketing solution. Migrating from BMC Remedy to SCSM 2012. It is already built and implemented, but they are still migrating and are in build-up mode, this role is for someone to come in and KEEP IT ALL STABLE IN OPERATIONAL MODE. Could be SOME REQUESTS/MODIFICATIONS/ENHANCEMENTS/ADD NEW FEATURES & FUNCTIONALITIES - (eg: adding fields to the database).
ACTIVITIES OF THE CONSULTANT:
Some Project Work, Build up, Configuration.
Ideally someone who can do the operational side aswell- as it is a COMPLEX SOLUTION.
Need complete product support of their business activities, these are:
- Asset Management (PC, Servers in database, used for reporting assets, adding modifications and deciding what fields should be there etc) (this is still in Build Mode)
- Ticket Management (help desk gets a call-logs the ticket-dispatches team to work on it) (this part is implemented)
Would be great to get a SCSM person who has worked on both sides (had a Assets background) and knows the incidence side of things aswell.
Need to have the right product skills so they can dive into different aspect of business activities
Main tasks-
Requests, enhancements, modifications in SCSM system (ticketing solution)
OTHER:
Soft skills important:
Load share, take responsibility, self driven, identify needs on their own and find solutions, help users, communication skills important
Projektdetails
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Einsatzort:
Milwaukee, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
3 months
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Organisation/Management, Sonstiges