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Scheme Analyst

Eingestellt von Jobs At Capita

Gesuchte Skills: Support

Projektbeschreibung

We are seeking to recruit a number of highly motivated individuals until the end of Mar 2013 that will help implement new pensions contracts to enable the Pension Operations Teams to deliver a high level of service to new clients

You will actively participate in ensuring all Implementation Projects are delivered to a high standard of quality in accordance with an agreed Implementation Plan by accurately undertaking tasks and responsibilities under guidance

Projects cover three main areas:
* Systems: Migration of Legacy administration data to Capita Hartshead's administration system, HartLink
* Operational: Establishing and setting up operational processes and procedures
* Testing: Developing system functionality and process testing in conjunction with programmers and end users

The main tasks include:
* Analysis and specification of system functional requirements
* System configuration
* Analysis and mapping of data
* Production of, administration guides, work instructions, letters, CaseLink and reports
* Interpreting Scheme Rules and drafting calculation Pro Forma
* Testing of system calculations, interfaces, web-sites and other functional development

The key duties and responsibilities are:
* To meet all competencies and objectives for a Scheme Analyst
* To undertake internal, external and on-the-job training to enable performance in the role
* To contribute and adhere to ISO approved work instructions and document templates
* Provision of support and assistance to all Capita departments, clients, and third parties during the bid, implementation and testing processes
* To participate in effective two way communication between staff and management
* Performance of duties efficiently and accurately within specified time scales (to best of ability) in accordance with work requirements. This may include other duties, as specified from time to time, working outside normal office hours, or working away from the normal place of work when reasonably requested by senior management
* To report progress to the project managers, line managers, directors, clients and other third parties affected by or involved in a project to ensure that projects are completed efficiently within specified time scales
* Process complaints at the earliest opportunity with a positive attitude, addressing the true root cause and implementing effective corrective action, in order to prevent re-occurrence
* Identify and report risks and breaches immediately to your line manager and/or the Operational Risk and Compliance Department
* Regularly review the effectiveness and efficiency of existing systems and controls and make suggestions to continually enhance service delivery, improve processes and reduce potential complaints and business risks
* Adhere to the ISO and Investors in People (IiP) Standards, Quality Management System and comply with pensions and FSA regulations and initiatives, for example, Treating Customers Fairly (TCF)

Our Scheme Analysts are highly computer literate with a minimum of English and Maths GCSE (or equivalent) at Grade C and above. They have great analytical and problem solving skills with an excellent attention to detail.

Ideally you will have some technical knowledge of Pensions, but this is not essential for the position.

Progression towards or attainment of professional pensions qualifications will be an advantage and on-going study is encouraged.

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

  • Skills:

    support

Jobs At Capita