SAP Support Pack Deployment Coordinator

For 15 years Info-Tech has worked with customers across industries including food and nutrition, private banking, luxury goods and electronics. We are a Swiss company, and believe that proximity to our partners adds value to the services we provide. Developing close relationships with our customers and our consultants, we provide professional, efficient and flexible services. We succeed because of the trust and respect that we have built with our customers over the years.

For a major international client in Vevey, we are looking for a: SAP SUPPORT PACK DEPLOYMENT COORDINATOR

RESPONSIBILITIES WILL INCLUDE:

MANAGE SAP SUPPORT PACK DEPLOYMENT ACTIVITIES

- Create the deployment project plan
- Define the deployment dates for all environments, considering testing effort, freeze windows, resource availability and business needs
- Adhere to and improve the standard SAP Support Pack deployment methodology
- Bring experience, external perspective and innovation to drive improvements at project level
- Ensure compliance with frameworks, tools, methodologies and policies

DEPLOYMENT COORDINATION

- Drive and support project planning for all deployment phases
- Ensure and be accountable for the delivery of all deployment tasks
- Orchestrate the progress of deployment through project phases
- Analyze risks & issues and ensure resolution
- Ensure deployment is not hampered by parallel or conflicting projects and activities
- Coordination of all supporting resources and services required for execution

COMMUNICATION AND PEOPLE MANAGEMENT

- Secure cross-stream engagement for deployment
- Secure availability of resources to perform deployment as per plan
- Alignment with the other areas, in particular freeze management
- Use and share knowledge and experience to assist and support other project teams where necessary

Knowledge

- Broad knowledge of the clients solutions and the business processes within
- Service management (freeze) processes
- Ideally SAP Basis experience
- Knowledge around SAP Support Packs and the deployment methods (SUM, NZDT, zDM)
- Good understanding of SPAU/SPDD
- Solid organizational and time management skills
- Strong troubleshooting skills
- Project Management knowledge (PMP/PRINCE2) would be an asset

Tools

- High level of proficiency in MS Office
- SAP Solution Manager