SAP Support 3 Month Contract - Urgent - West of London

My Client, a Multi National Blue Chip in the South West, is looking for a Sap Support Consultant to join their team ASAP for an initial 3 Months.

Operating within the BAU support team, the successful candidate will be helping at 1st and 2nd Line Support level within SAP.

Key skills:

- 2-3 years SAP experience
- Come from an ITIL background
- Breath of knowledge across different SAP Modules (SRM desirable).

Main Responsibilities:

* Provide daily operational support to the SAP Service Delivery Manager.
* On a daily basis review status of SAP tickets whilst also working with 3rd party vendors to align ticket progress.
* Ensure that incidents and changes are managed within SLA.
* Implement SAP daily check processes including batch and process chain monitoring.
* Support the SAP change/release process to ensure the transport process is managed, controlled and followed.
* Enhance the SAP workflow management process.
* Capture status of Change Requests to ensure business requirements are progressed.
* Define method for monitoring spool reports & interfaces.
* Support the client refresh activity.
* Provide groundwork support for the planning of the patching exercise including enhancing test scripts, aligning resource, writing supporting documentation and controlling the development freeze.
* Support the foundation for KPI reporting.

* Complete data analysis activities.
* Support audits and licence submissions.

* Generate and maintain SAP Super User documentation.
* Provide support in writing working instructions.

* Implement controls for managing new starters and leavers in SAP.
* Undertake testing of SAP databases for Sign On Requests.
* Develop call scripting for the IS Servicedesk
* Improve knowledge transfer within the SAP team by sharing previous SAP support experience and capturing processes in form of documentation.

Skills & Experience:

* Strong SAP application support experience across all functional areas.
* A background in supporting SAP end users.
* Experienced in maintaining SAP documentation.
* Demonstrable incident management experience following ITIL methodology.
* Strong understanding of dealing with high volume of support calls.
* Appreciation of the requirement for strong supporting documentation.
* Experienced in dealing with a 3rd party vendors.
* Excellent communication skills
* Excellent analysis skills including experience in data manipulation.
* Excel & Powerpoint skills required.
* Strong team player.
* Ability to work under pressure.

Ability to work under pressure

If you are interested in this role please send me your most up to date CV ASAP.

Rate: £25 - £30 per hour
Duration: 3 Month
Location: West of London

INTERVIEWS WILL BE ALLOCATED ON A FIRST COME FIRST SERVED BASIS FOR SUITABLE CANDIDATES AND WILL TAKE PLACE THIS WEEK.To find out more about Progressive Recruitment please visit www.progressiverecruitment.com