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SAP Service Desk Agent
Eingestellt von DSR Europe
Gesuchte Skills: Sap, Consultants, Consultant
Projektbeschreibung
SAP Service Desk Agent
Our customer is currently looking for a SAP Service Desk Agent for a one year contract based in Aalst, Belgium. The job specification is as follows:
ROLES AND RESPONSIBILITIES
- First level support for Key Users.
- Creating Training documents.
- Translating business needs to consultants.
- Give Training.
- Guarantee growth of Data Knowledge Base.
- Back up for key users..
- Intermediate between key users and consultants.
TASKS
- Help Key users via phone/mail in order to get problems solved.
- Assist Key users in communicating correctly towards consultant.
- Translate business issue into more technical SAP language.
- Follow up on going issues and guarantee minimum lead time.
- Assist consultants on problem solving.
- Provide necessary training manuals.
- Organize training sessions on new topics.
QUALIFICATIONS REQUIRED FOR A SUCCESSFUL FULFILLING OF THE FUNCTION (EDUCATION OR RELEVANT BY EXPERIENCE)
- SAP certified or min 2 years relevant experience in manufacturing environment
COMPETENCE PROFILE
- Good SAP experience (with preference different modules);
- Customer minded/problem solver.
- Willing to learn and share knowledge.
- Clear and direct communicator..
- Fluent English and French (Dutch is a +)
- Experience in a manufacturing environment.
- Details focused.
- Team player in multidisciplinary and international teams
- High affinity with computers systems and applications.
Traveling might be required occasionally.
You must be eligible to work In Belgium already, please apply ASAP if you are suitable for this role
Our customer is currently looking for a SAP Service Desk Agent for a one year contract based in Aalst, Belgium. The job specification is as follows:
ROLES AND RESPONSIBILITIES
- First level support for Key Users.
- Creating Training documents.
- Translating business needs to consultants.
- Give Training.
- Guarantee growth of Data Knowledge Base.
- Back up for key users..
- Intermediate between key users and consultants.
TASKS
- Help Key users via phone/mail in order to get problems solved.
- Assist Key users in communicating correctly towards consultant.
- Translate business issue into more technical SAP language.
- Follow up on going issues and guarantee minimum lead time.
- Assist consultants on problem solving.
- Provide necessary training manuals.
- Organize training sessions on new topics.
QUALIFICATIONS REQUIRED FOR A SUCCESSFUL FULFILLING OF THE FUNCTION (EDUCATION OR RELEVANT BY EXPERIENCE)
- SAP certified or min 2 years relevant experience in manufacturing environment
COMPETENCE PROFILE
- Good SAP experience (with preference different modules);
- Customer minded/problem solver.
- Willing to learn and share knowledge.
- Clear and direct communicator..
- Fluent English and French (Dutch is a +)
- Experience in a manufacturing environment.
- Details focused.
- Team player in multidisciplinary and international teams
- High affinity with computers systems and applications.
Traveling might be required occasionally.
You must be eligible to work In Belgium already, please apply ASAP if you are suitable for this role
Projektdetails
Geforderte Qualifikationen
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Kategorie:
SAP Entwicklung, Organisation/Management