SAP Desk Top Support Analyst

Yoh has a contract opportunity for an SAP DESK TOP SUPPORT ANALYST to join our Client in Washington, DC.

JOB RESPONSIBILITIES:

- Provide excellent client service while troubleshooting client issues via phone, remote tools and e-mail on Windows OS networked enterprise desktop environment
- Document all call incidents and problems in call tracking software
- Escalate, coordinate, and collaborate support issues with multiple teams as necessary
- Assume ownership of tasks assigned
- Provide follow-up status to clients according to support policies and procedures
- Take live call referrals from any team member and provide technical support
- Successfully handle calls from difficult clients
- Contribute technical solutions to organizational knowledge base
- Perform analysis of Incidents to trigger Problem and report accordingly
- Provide mentoring/coaching of peer analysts as directed by Leads/Management

JOB QUALIFICATIONS

- Proficient in SAP Enterprise Business applications
- Knowledgeable in MS Windows OS, MS Office, CISCO CISCO VOoIP 7900 series telecommunications systems.
- Excellent logical analysis and problem solving skills
- Self-motivated and ability to work with little supervision
- Exceptional communication skills
- Exceptional customer service skills

DISCOVER ALL THAT'S POSSIBLE WITH YOH. APPLY NOW.

RECRUITER: Jim Jennings

Yoh is a professional staffing provider with over 70 years of experience in the short and long-term staffing services industry; visit our website to learn more about our company.

Yoh, a DayJ2W: TELECOMJ2WBRSTL

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Branch: IT & Telecom