SAP CRM Service Consultant

SAP CRM Service Consultant required in Belgium, English speaking project offering excellent rates.

Key criteria;

- Deliver a CRM 7.0 solution for customer interactions and customer service solution with a B2C web portal
- Design and build of the B2C web portal
- Experience in in business analysis in complex environments
- CRM service request management
- CRM Interaction Center (focus IS/U), shared service centers of ITSM
- Experience in customer engagement through process externalization in an web portal
- Strong analytical/conceptual way of thinking: focus on down to earth, fit for purpose solutions & able to conduct client-facing workshops and translate business requirements in solutions
- Senior/Expert knowledge of SAP CRM (configuration in transactions & UI layer)
- Senior knowledge of SAP CRM Middleware principles
- Knowledge of CRM operational reporting
- Knowledge ISU/SAP CS/PM
- Technical knowledge of webportals (Webforms, authentication, navigation, HTML5, CSS, )
- Technical knowledge (SAP CRM technical possibilities, SAP Cloud Portal, UI5/Fiori & Data)

SAP CRM Service Consultant SAP IS-U CRM Subject Matter Expert, CRM 7.0, SAP CRM, SAP IS-U, Belgium, Brussels, the Netherlands, Dutch, English, Contract