SAP CRM Senior Consultant (Loyalty)

SAP CRM SENIOR CONSULTANT, EXPERT IN LOYALTY required for our client, a world renowned multinational based in Vaud, Switzerland.

The main purpose of this role is to design and build the integrated CRM solution based on a combination of SAP CRM and other best of breed solutions, with a particular focus on the loyalty engine, which will be used for customer club credit management.

KEY RESPONSIBILITIES: 

- UNDERSTAND & ANALYZE THE BUSINESS REQUIREMENTS TO TRANSLATE THEM IN THE BEST WAY IN SAP CRM SOLUTION IN PROMOTING AS MUCH AS POSSIBLE THE STANDARD FUNCTIONALITIES 
- BRING DETAILED SAP LOYALTY SOLUTION EXPERTISE (FUNCTIONAL AND TECHNICAL) FOR THE DESIGN, DEVELOPMENT AND DELIVERY OF THE RETAIL TEMPLATE.
- Translate business requirements into solution SPECIFIC DETAILED DESIGNS
- Identify gaps with the standard and propose alternative solutions
- Manage the integration impacts on the entire architecture of the program (eCommerce, POS, CRC)
- Define, document and execute CONFIGURATION SPECIFICATIONS (DETAILED DESIGN AND CUSTOMIZING DOCUMENTS)
- Define and document FUNCTIONAL SPECIFICATIONS for RICEFW (specific developments)
- Liaise with development technical architects to estimate and plan delivery of developments
- Define, document and execute DETAILED TEST SCRIPTS
- EXECUTION OF TEST SCRIPTS in area of expertise and responsible for resolution of test failures in collaboration with technical teams

KEY SKILLS:

- Experience in large scale and international Project (localization)
- At least 8 years of experience as a SAP CRM Expert/solution architect, ideally in Retail with B2C processes
- Strong Expertise in SAP CRM Loyalty  module, especially within latest version CRM 7.0 ehp2
- Good skills in CRM Marketing, Sales, Service, Interaction Centre  modules
- Integration expertise with ERP Retail
- Integration expertise with eCommerce and POS solutions
- Technical knowledge  - ABAP, WebUI
- Strong communication and consulting skills