SAP CRM IS-U Consultant

SAP IS-U CRM Subject Matter Expert required in Belgium, English speaking project offering excellent rates.

Key deliverables;

- Deliver a SAP ECC/ISU solution and CRM 7.0 for customer interactions and customer service solution with a B2C web portal
- Design and build of the B2C web portal

Key skills required;

- Experience in in business analysis in complex environments
- Experience in SAP CRM implementation project in the following domains

CRM service request management

CRM Interaction Center (focus IS/U), shared service centers of ITSM

- Experience in customer engagement through process externalization in an web portal
- Strong analytical/conceptual way of thinking: focus on down to earth, fit for purpose solutions & able to conduct client-facing workshops and translate business requirements in solutions
- Senior/Expert knowledge of SAP CRM (configuration in transactions
- Knowledge of CRM operational reporting
- Knowledge ISU/SAP CS/PM
- Technical knowledge of webportals (Webforms, authentication, navigation, HTML5, CSS, )
- Technical knowledge (SAP CRM technical possibilities, SAP Cloud Portal, UI5/Fiori & Data)