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SAP CRM CTI Consultant - Urgent - Dublin

Eingestellt von Next Ventures Ltd

Gesuchte Skills: Sap, Consultant, Abap

Projektbeschreibung

Next Ventures are currently hiring for a SAP CRM CTI consultant for a 3 month project based in Dublin - Ireland  

Duration - 3 months + extensions

Location - Dublin - Ireland  

Rate - Negotiable

Language -English

Your role will be to work with other SAP CRM CTI consultant to ensure deadlines are met.

Required Skills:

Requirements/Role:

- At least 6 years SAP CRM/CTI experience, ideally in the utility industry
- Advanced knowledge of all aspects of integrating 3rd party CTI and IVR tools with CRM 7 and ISU
- Experience implementing the SAP ICI Interface
- Practical experience using web services and SOA to integrate with telephony systems
- SOAP/WSDL/XML knowledge required
- SAPPhone and SAPConnect knowledge is an advantage
- Knowledge of SAP BCM
- Experience in upgrading from CRM 4 to CRM 7 would be a major advantage
- A solid technical background with ABAP debugging skills is a must
- Knowledge of BSP configuration and design would be an advantage
- Knowledge of capabilities provided in CRM Ehp2 would be an added advantage
- Knowledge of SAP CRM Task management and Interaction Record management

Building reports to measure Agent KPI's

To apply for this role please forward your CV.

Regards

Reshma

Projektdetails

  • Einsatzort:

    Dublin, Irland

  • Projektbeginn:

    asap

  • Projektdauer:

    3 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Next Ventures Ltd