SAP CRM Consultant

My client is currently looking for an SAP CRM consultant to join a 3 month project in Belgium.

The ideal candidate will have immediate availability as well as experience in the following areas:

Languages:

-English is a must
-Dutch would be ideal

Experience

-Experience in in business analysis in complex environments
-Experience in SAP CRM implementation project in the following domains
- o CRM service request management
- o CRM Interaction Center (focus IS/U), shared service centers of ITSM
-Experience in customer engagement through process externalization in an web portal

Consultancy Skills

-Good business acumen, able to understand clients expectations, anticipate needs and proactively propose innovative solutions in SAP
-Strong analytical/conceptual way of thinking: focus on down to earth, fit for purpose solutions & able to conduct client-facing workshops and translate business requirements in solutions

SAP CRM skills

-Senior/Expert knowledge of SAP CRM (configuration in transactions & UI layer) - CRM service request management - CRM Interaction Center (focus IS/U), shared service centers of ITSM
-Senior knowledge of SAP CRM Middleware principles

Other skills

On top of the SAP CRM skills the following knowledge is an asset

-Knowledge of CRM operational reporting
- Knowledge ISU/SAP CS/PM
- Technical knowledge of webportals (Webforms, authentication, navigiation, HTML5, CSS, )
-Technical knowledge (SAP CRM technical possibilities, SAP Cloud Portal, UI5/Fiori & oData)